Officer, Client Servicing

4 days ago

Downtown Core, Singapore Bolttech Insurance Agency Pte Ltd Full time

**In this position you will....**

perform full spectrum of insurance broking tasks and processes independently in relate to servicing of new and renewal clients’ accounts primarily in commercial lines insurance.

**You will be responsible for**
- Performing a supporting role to insurance schemes managed under the team.
- Establishing and maintain professional relationships with clients and insurers.
- Ensuring retention and organic growth of clients’ needs.
- Ensuring timely production of placement/broking slips, cover notes and policies.
- Working closely with claims team to ensure the client’s claims are handled and managed promptly and efficiently.
- Assisting credit control department to follow-up on premium collections when required
- Performing other ad-hoc assignments which may be assigned as and when required

**For you to be successful**

**We expect you to be able to demonstrate the following key competencies**

**Customer focus**
- Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
- Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity
- Responds quickly and effectively to new customer ideas and request.

**Communication**
- Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
- Concise in communicating and references relevant information tailored to the audience to support points

**Adaptable**
- Looks to understand bigger picture rationale for changes and adapts in a flexible and nimble manner
- Flexible in successfully juggling multiple requirements, ambiguity and competing demands. Perseveres in challenging circumstances.

**Collaborative**
- Partners with a range of people to create trust, and co-create and deliver mutually beneficial outcomes
- Develops collaborative and dynamic working relationships to achieve the best possible outcomes

**You will require the following qualifications and skills**
- Minimum 3 years of experience in similar capacity / industry
- Attained all relevant insurance certifications (Min. PGI, ComGI).
- Good verbal and written communications skills
- Critical thinker and problem-solving skills
- Good time-management skills and able to thrive in a fast-paced setting
- High attention to detail and accuracy
- “Can-do” proactive attitude with the determination to see through change
- Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.
- Proficient in Microsoft suite (e.g., Power Point, Excel, Word, MS Project)

**Salary**: $3,000.00 - $3,800.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

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