Customer Support Executive
16 hours ago
**Responsibilities**:
Essential responsibilities include but are not limited to:
- Report to Customer Support Manager and support Business Development Directors on account related issues
- Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
- Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
- Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
- Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
- Administer and execute shipping, invoicing and other related logistic coordination
- Document and maintain data integrity of sales records, customer records, etc in ERP
- Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
- Participate in marketing events planning and execution
- Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
- Support 24/7 AOG hotline on a rotation basis
- Occasional traveling required
**Requirements**:
- Degree or Diploma in any discipline from a reputable institution
- Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
- Good written, interpersonal and communication skills
- Ability to multi-task, prioritize and manage time effectively
- Good team player
- Proficient with MS Office, with SAP experience as a plus
- Fresh graduate may be considered
-
Customer Support Director
5 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
-
Customer Support Director
1 week ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
-
Sales Support Executive
1 day ago
Singapore Executive Integrity Full timeJob title: Sales Support Executive - Offshore & Maritime, APAC Location: Singapore Who are we recruiting for? A winner in the maritime IoT technology space, delivering innovative solutions for offshore wind, crew
-
Customer Service Executive
3 days ago
Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full timeTHE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...
-
Assistant Port Ecosystem Executive
1 week ago
Singapore Customer Service Full time $40,000 - $60,000 per yearJoin us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...
-
Customer Support Executive
16 hours ago
Singapore Sleek Full timeSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...
-
Customer Support Executive
3 days ago
Singapore STAMFORD PRECISION TOOLS PTE LTD Full time**Job Highlights**: - Embrace a work environment that promotes upskilling - Employee wellness initiatives - 5 Days Work **Overview**:As a Technical Customer Support Executive, you will play a crucial role in supporting customers and the sales team, focusing on technical inquiries related to precision tools. You will also be involved in supporting...
-
Customer Support Executive
5 days ago
Singapore SMF CENTRE FOR CORPORATE LEARNING PTE. LTD. Full time**Job Role Description** Customer Support executes processing and fulfillment tasks, and analyses customers' needs to improve customer relationships and experience. He/She implements business process improvement solutions to ensure customer support operations are effective. He/She responds to customers' requests and queries in a timely and effective manner....
-
Customer Support Executive
2 weeks ago
Singapore Glamco Aviation Full time $40,000 - $60,000 per yearWe are looking for highly independent and hands-on individuals to join our operations team as CUSTOMER SUPPORT EXECUTIVE / SENIOR EXECUTIVE . You will be responsible for following:Job Description:Permanent fulltime position, 5 days week.Reporting to immediate supervisor in Operations.Job Roles and Responsibilities:Serve as a primary point of contact with the...
-
Customer Support Executive
1 week ago
Singapore MONOKEI Private Limited Full timeAs the Customer Support Executive, you want to deliver excellent customer service by resolving a wide-range of pre - and post-sales tickets. **i. Roles and Responsibilities** Responsibilities may include but are not limited to: - Provide pre and post sales customer service support / troubleshooting support through various online and social media...