Service Operations Specialist/executive

3 days ago

Bishan, Singapore LGA Telecom Pte Ltd Full time

**Responsibilities**:
**Service Support**
- Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
- Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
- Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
- To perform daily checks on critical devices for internal customer.
- To perform patching on critical devices on a quarterly basis for internal customer.
- In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
- To perform Duty Officer role; one week per month.

**Service Delivery**
- Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
- Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
- Identify potential issues and proactively escalate internally to prevent delivery delays.
- Provide updates to the customer in a timely and professional manner
- Prepare work orders and documentations necessary for provisioning and service installation
- Verify provisioning details and service connectivity after service delivery
- Maintenance of customer contract records in Company's ERP system

**Job Requirements**
- Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
- Active interest in learning and maintaining technical skills & knowledge
- Strong verbal and written communication skills
- Good interpersonal skills and able to work within the team
- Resourceful and enjoy problem solving

**Job Type**: Fresh graduate

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

Work Location: Hybrid remote in Singapore 573969

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