IT Helpdesk Support

**About Us**

Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

**About this Position**

Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support.

**This is a hybrid role based out of our Singapore Office requiring support for both remote and in-office-based work (1-2 days per week).**

**What you will do**
- The role acts as an IT Support Technician and perform tasks akin to that of an IT helpdesk.
- Responsible for both IT ticket resolution via a Helpdesk Ticketing system, with management of own work queue.
- Teamwork: Work closely with your global colleagues across IT Support to share knowledge and technical expertise as needed. Provide best in class local support to all G-P executives and staff.
- Documentation/Communication: Document all operating procedures, automation, and best practice initiatives in line with ITIL standards.
- Software: Document and ensure all approved software are catalogued, licensed, and under agreed SLA support.
- Managed services: Work with third party managed services providers/ vendors to provide full and optimal support for all systems globally.

**What are we looking for?**
- 2 - 4 years of previous IT support experience.
- ITIL best practice for IT Service Management ITIL V3 or V4 certification or at least currently studying for this. Experience supporting users in a cloud-based environment.
- Previous experience in a Support Team role (helpdesk or Deskside Support)
- Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS)
- A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Google Workspace, MS Office 365 administration, client configuration, mobile device management and deployment
- Knowledge of client automation tools (Intune, Jamf, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack)
- Strong communication skillset both technical and end user level.

**BAU Tasks**
- Queue and Ticket Management (Service Now)
- Attendance in regional Daily Huddles and Team Weekly's
- Building laptops and MacBooks for onboarding purposes.

**Non BAU Tasks**
- New user account provisioning (onboarding process)
- Ad Hoc IT projects

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

**G-P. Global Made Possible.