Manager (Patient Liaison Centre) (Public
3 days ago
Manager (Patient Liaison Centre)
Summary
Translating strategic plans into operations (Directing, planning, evaluating and coordinating activities and leading your team to provide excellent services to patients)
Working with various stakeholders (participating in projects and workgroups) to ensure smooth and coordinated patient journey
**The Challenges**:
- Maintaining effective and efficient management of customer service areas
- Leading the review and improvement of work processes, policies and procedures to ensure operational effectiveness and efficiency
- Identifying opportunities for improvements in service delivery (Working with stakeholders)
- Monitoring complaints and feedbacks, guiding the team in resolving issues
- Investigating the root of incidents and implementing effective solutions
- Monitoring and tracking the team’s productivity
- Ensuring optimal staffing for smooth and efficient operations
- Being updated in new policies or guidelines from the MOH/hospital/regulatory authorities to ensure department’s compliance
**What it Takes:
- Bachelor’s Degree of good standing
- Min. 5 years of working experience preferably in the healthcare industry (Supervisory / Leadership)
- Good communication and interpersonal skills (Proficient in spoken and written English)
- Able solve problems efficiently, make precise decisions under pressure
- Exercising initiative, managing pressure and multi-tasking in a fast-paced environment
- Experience in working in a large / complex organisation and across departments
Melodie (R22104898)
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