Patient Liaison Officer
2 days ago
Company description: Tan Tock Seng Hospital Job description: JOB SUMMARY As a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services. As such, you are expected to be familiar with the hospital policies and service workflow so that you are able to deliver a well-coordinated patient journey and experience. You will also support the hospital in any improvement initiatives. MAIN DUTIES AND RESPONSIBILITIES SPECIFIC Support all enquiries from private patients, external and internal stakeholders Co-ordinate appointments that best match patients' requests while ensuring all clinical and operational guidelines are met Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders Practice good listening and probing skills to understand patients' / NOKs' requests and identify their needs Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)Support initiatives to provide go-the-extra-mile service to patients and NOKs Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey Support direct admission and air evacuation GENERAL Ensure patient information is updated in an accurate and timely manner On rotation for 24/7 on-call duties Identify service gaps and escalate to supervisors to bridge the identified gaps Propose and implement improvement projects to raise productivity as well as to achieve faster, better, cheaper and safer patient care Support in the collation of operational and management reports and generation of statistics when required Promote and establish collegiality and effective teamwork within the hospital Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices Assist to carry out any other duties assigned THE REQUIREMENTS 'O', 'A' Levels to Diploma At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles Display service excellence and professionalism when interacting with patients/NOKs and managing tasks at all times Understands and adheres to ethical and professional standards in healthcare Meticulous and possess good organisational and coordination skills Good interpersonal and communication skills Driven, passionate and service minded Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment #J-18808-Ljbffr
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Patient Liaison
1 week ago
Singapore COTOVIA PTE. LTD. Full timeThis is a part-time role located in Central Region, Singapore. The Patient Liaison will be responsible to assist Japanese patient visit in hospital. To ensure that the need of patient assistance is fulfilled effectively and efficiently, the Patient Liaison will work closely with various departments in the hospital. Requirement: - Good communication and...
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Singapore Tan Tock Seng Hospital Full time-Family Group: Administration **JOB SUMMARY** As a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services. As such, you are expected to be familiar with...
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Singapore Tan Tock Seng Hospital Full time-Family Group: Administration As a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services. As such, you are expected to be familiar with the hospital...
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Patient Liaison Officer/executive
1 week ago
Singapore PERSOLKELLY Singapore Full timeAct as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients - Manage, monitor and keep track on the entire patient medical journey - Ensure smooth patient experience **Responsibilities**: - Act as the liaison to facilitate arrangements including appointments, admissions and logístical...
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Coordinator (Patient Liaison Service)
1 week ago
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Coordinator (Patient Liaison Service)
1 week ago
Singapore SingHealth Full time $40,000 - $60,000 per yearKK Women's and Children's Hospital Pte. Ltd.Coordinator (Patient Liaison Service)Job Category: AncillaryPosting Date: 12 Aug 2025You are responsible for the coordination of care for our international patients. You will work closely with other departments in the hospital, in order to attend to queries on KKH and our services, schedule outpatient appointments...
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Senior Associate
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Patient Liaison Executive
1 week ago
Singapore THE ORCHARD IMAGING CENTRE PTE. LTD. Full time**JOB DESCRIPTION**: - Act as a primary point of contact for medical associates and their patients and to ensure a smooth and seamless medical experience and a high level of care. - Schedule and co-ordinate appointments between different clinics and/or healthcare providers to ensure efficient scheduling and timely follow-ups. - Offer financial counselling...
