Patient Liaison Executive

2 days ago

Singapore INTERNATIONAL CANCER SPECIALISTS PTE. LTD. Full time

**Responsibilities**: - Act as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients - Manage, monitor and keep track on the entire patient medical journey - Ensure smooth patient experience - Perform registration, dispensing, collection of payment, claim submission, chaperone, clinical duties and procedures - Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping - Obtain, key and maintain patient data records - Manage internal and external communications - Build and maintain relationships with current and new patients - Understand patient needs, requirements and offer solutions and support - Trouble-shoot and review standard works and improvement on patients’ experience - Arrange hospital admission, laboratory, and imaging services when required - Work closely within the team to achieve targets in terms of patient numbers and experience - Provide dedicated patient concierge and butler service - Ensure that all patient appointments are reminded and managed for the day/week, onboarding new patients, escorting foreign patients and managing their needs - Conducting patient satisfaction surveys and reporting them to management - Set reminder for patients’ birthdays and their likes and dislikes - Acting as a patient advocate/conduit, providing regular feedback to clinical team and management. - Act as the ambassador of the "Service" ethos **Requirements**: - At least 3 years of working experience preferably in a healthcare or clinic work environment; - Excellent communication (oral and written) and interpersonal skills - Excellent customer service skills, confident and able to interact with people of all levels e.g. patients, next-of-kin, VVIP/VIP, business partners and internal stakeholders (doctors, nurses, administrators, senior management) - Proficient in time management skills; - Proficient in MS Office especially in MS Excel; - Proactive and pleasant personality.

  • Senior Executive

    1 week ago

    Singapore Singapore General Hospital Full time

    The Senior Executive / Assistant Manager / Senior Assistant Manager will assist to provide support to the Department in providing a seamless, high level of service to patients seeking medical assistance and treatment in Singapore General Hospital (SGH). Responsibilities Manage the Patient Liaison Service front desk ensuring professional and efficient service...

  • Senior Executive

    6 days ago

    Singapore SINGAPORE GENERAL HOSPITAL PTE LTD Full time

    Roles & Responsibilities The Job: The Senior Executive / Assistant Manager / Senior Assistant Manager will assist to provide support to the Department in providing a seamless, high level of service to patients seeking medical assistance and treatment in Singapore General Hospital (SGH). The job duties include but is not limited to the following: · Manage...

  • Patient Liaison Officer

    6 days ago

    Singapore THE O&G SPECIALIST CLINIC PTE. LTD. Full time

    Roles & Responsibilities Scope of Work Address patient enquiries via calls, emails, and WhatsApp in a professional and timely manner. Provide personalised service for in-clinic patients, including appointment planning, registration, dispensing of medications, and billing. Ensure quality patient care through patient education, assisting doctors with...

  • Patient Liaison Officer

    7 days ago

    Singapore VIRTUS HEALTH SINGAPORE PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** The incumbent will be the ambassador for providing excellent front-line services to our patients. **Responsibilities**: - Appointment bookings - Financial administration - General administrative functions - Handling of enquiries - Management of patients’ records - Processing of claims - Public events - Replenish...

  • D03 Queenstown, Tiong Bahru, SG

    2 weeks ago

    Singapore SINGAPORE GENERAL HOSPITAL PTE LTD Full time

    Roles & Responsibilities The Job: The Senior Executive / Assistant Manager / Senior Assistant Manager will assist to provide support to the Department in providing a seamless, high level of service to patients seeking medical assistance and treatment in Singapore General Hospital (SGH). The job duties include but is not limited to the following: · Manage...

  • Patient Liaison Officer Clinic Assistant

    5 days ago

    Singapore PERSOLKELLY Singapore Full time

    Responsibilities: - Appointment bookings - Financial administration - General administrative functions - Handling of enquiries - Management of patients’ records - Processing of claims - Public events - Replenish inventories - Additional responsibilities as assigned by supervisor Job Requirements: - Experience in frontline customer service and/ or...

  • Parent Liaison Executive

    2 weeks ago

    Singapore MIS - Tampines Full time

    COMPANY DESCRIPTION Middleton International School (MIS) is part of the EtonHouse International Education Group. More than just an affordable school, Middleton offers high-quality international education, and its close-knit community embraces a truly global teaching and learning community. An inquiry-driven school, Middleton offers a unique blend of the UK...

  • Parent Liaison Executive

    7 days ago

    Singapore MIS - Tampines Full time

    COMPANY DESCRIPTION Middleton International School (MIS) is part of the EtonHouse International Education Group. More than just an affordable school, Middleton offers high-quality international education, and its close-knit community embraces a truly global teaching and learning community. An inquiry-driven school, Middleton offers a unique blend of the UK...

  • Parent Liaison Executive

    7 days ago

    Singapore EIPS - Thomson Lane Full time

    COMPANY DESCRIPTION Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes...

  • Parent Liaison Executive

    3 days ago

    Singapore EIPS - Islander Full time

    COMPANY DESCRIPTION Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes...