Asst / Manager, Patient Liaison Centre (Public

1 week ago


Singapore TALENTS@WORK PTE. LTD. Full time

**Public Healthcare**

**AWS + PB + BV**

**Career Progression + Staff Benefits**

**Central Area
**_Assistant / Manager, Patient Liason Centre
- **

**Summary**

Translating strategic plans into operations (Directing, planning, evaluating and coordinating activities and leading your team to provide excellent services to patients)

Working with various stakeholders (participating in projects and workgroups) to ensure smooth and coordinated patient journey

**The Challenges**:

- Maintaining effective and efficient management of customer service areas
- Leading the review and improvement of work processes, policies and procedures to ensure operational effectiveness and efficiency
- Identifying opportunities for improvements in service delivery (Working with stakeholders)
- Monitoring complaints and feedbacks, guiding the team in resolving issues
- Investigating the root of incidents and implementing effective solutions
- Monitoring and tracking the team’s productivity
- Ensuring optimal staffing for smooth and efficient operations
- Being updated in new policies or guidelines from the MOH/hospital/regulatory authorities to ensure department’s compliance

**What it Takes**:

- Bachelor’s Degree of good standing
- Min. 5 years of working experience preferably in the healthcare industry (Supervisory / Leadership)
- Good communication and interpersonal skills (Proficient in spoken and written English)
- Able solve problems efficiently, make precise decisions under pressure
- Exercising initiative, managing pressure and multi-tasking in a fast-paced environment
- Experience in working in a large / complex organisation and across departments



  • Singapore TALENTS@WORK PTE. LTD. Full time

    Manager (Patient Liaison Centre) Summary Translating strategic plans into operations (Directing, planning, evaluating and coordinating activities and leading your team to provide excellent services to patients) Working with various stakeholders (participating in projects and workgroups) to ensure smooth and coordinated patient journey **The...


  • Singapore Changi General Hospital Full time

    Office of Patient Experience, Patient Relations, Asst Manager/Sr Exec (Contract) Office of Patient Experience (Patient Relations Experience) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...


  • Singapore Tan Tock Seng Hospital Full time

    -Family Group: Administration **JOB SUMMARY** As a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services. As such, you are expected to be familiar with...

  • Patient Liaison

    5 days ago


    Singapore COTOVIA PTE. LTD. Full time

    This is a part-time role located in Central Region, Singapore. The Patient Liaison will be responsible to assist Japanese patient visit in hospital. To ensure that the need of patient assistance is fulfilled effectively and efficiently, the Patient Liaison will work closely with various departments in the hospital. Requirement: - Good communication and...


  • Singapore National Skin Centre Full time

    -Family Group: Ancillary**Roles and Responsibilities**: - Assists to oversee the smooth and efficient running of the clinic counter - Attends to patients' enquiries, provide directions and assist with clarifications - Assists in registration and billing of patients accurately - Makes appointments for follow-up patients - Assist with doctors' requests -...


  • Singapore Tan Tock Seng Hospital Full time

    Company description: Tan Tock Seng Hospital Job description: JOB SUMMARY As a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services. As such, you are...


  • Singapore INTERNATIONAL CANCER SPECIALISTS PTE. LTD. Full time

    **Responsibilities**: - Act as the liaison to facilitate arrangements including appointments, admissions and logístical requirements for patients - Manage, monitor and keep track on the entire patient medical journey - Ensure smooth patient experience - Perform registration, dispensing, collection of payment, claim submission, chaperone, clinical duties and...


  • Singapore National Skin Centre Full time

    -Family Group: Ancillary **DUTIES AND RESPONSIBILITIES** - Assists to oversee the smooth and efficient running of the clinic counter - Attends to patients' enquiries, provide directions and assist with clarifications - Assists in registration and billing of patients accurately - Makes appointments for follow-up patients - Assist with doctors' requests -...


  • Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. **Job Title**: Asst. Centre Manager **Role Function**: Responsible and accountable for the performance of the property, the management of staff employed as well as achievement of desired property outcomes and results. **Special Tasks**: General Lead and manage a team with areas of responsibility...


  • Singapore Tan Tock Seng Hospital Full time

    -Family Group: Administration**The Challenges** As a Sr Executive/Asst Manager/Sr Asst Manager in Operations (Surgery), you will provide operations and administrative support to the department in managing the delivery of hospital-defined strategic goals and initiatives on clinical/development services through assistance on project management activities and...