Assistant Operations Manager

2 days ago

Queenstown, Singapore GWIA Pte Ltd Full time

**Objectives**
- Assistant the Oprations Manager to lead various outsourced services tteams to achieve and exceed their performance targets.
- Responsible for implementing the Quality Management System.

**Responsibilities**
- Manage overall performance and delivery of services of all staff.
- Implement the Company's Quality Management System (QMS).
- Ensure compliance with Quality standards, including timely submission of any quality reviews and related documentation.
- Develop and maintain all documentation, including SOPs, Work Procedures, Work Instructions, etc.
- Initiate and lead projects to value-add to existing services and client engagement which may include productivity improvement, cost reductions, etc..
- Provide guidance to Team Lead and individual staff members with regards to service performance.
- Prepare and consolidate all monthly and quarterly reports.
- Ensure compliance with HS&E requirements, including development of Safety processes and documentation.

**Staff Development**
- Ensure that each staff is qualified for the scope of the services to be delivered;
- Maintain all training records;
- Complete periodic performance appraisal of the Team Lead and staff members where appropriate;
- Coach and mentor team leader and staff members;
- Carry out training needs analysis.

**Support HR and Administration**
- Support recruitment of staff for replacement or new positions;
- Off-board and exit management of staff;
- Supervise, control and maintain efficient and effective discipline over any and all personnel and shall impose disciplinary action over erring personnel;
- Submit team’s HR related documentation, including payroll matters (Leave, Expense Claim, Over-Time, etc.);
- Build morale of team members;
- Facilitate staff engagement and welfare programs.

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

**Education**:

- Local Polytechnic Diploma (required)

Work Location: In person

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