Order Operations Specialist

Overview:
Waters has an exciting and challenging opportunity available for an **Order Operations Specialist **to support Australia and India Field Operations. **This role will report to the Order Operations Manager, South Asia.

Collaborating closely with Waters Global Operations team and local country team, **Order Operations Specialist **will be critical in supporting business growth and new business models, harmonizing best practices, optimizing operations process, improving efficiency, and increasing customer satisfaction across the region.

**Responsibilities**:

- Process orders in full cycle from order entry to invoicing accurately with accordance to Waters guidelines and policies.
- Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by team leader/manager.
- To ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations.
- Provide Risk Management on orders and sales backlog by working closely with business leaders, finance, legal and Compliance.
- Supply chain management and demand planning: SAP Ordering Process and close collaboration with Global Operations team to ensure efficient operation between distribution center and customers.
- Ensure backlog is managed efficiently with no past due status.
- Close monitoring of all backlogs to expedite deliveries on timely manner.
- Import and Export. Insightful understanding of Customs regulation and provide solutions to business and customers to manage and mitigate risks.
- Liaise with freight forwarders to coordinate shipment and on time delivery.
- Inventory and warehouse daily activities.
- Provide post-sales support such as physical return, replacement and others.
- Customers management including enquiries, orders, payments, and all customer services related areas to follow up to closure.
- Excellent knowledge on Letter of Credit and Cash against Documents related processes.
- Review and ensure smooth co-ordination & preparation of Letter of Credit documentation requirement for submission to the bank for LC presentation.
- Support the team and perform cross functional activities when necessary.
- Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth.
- Any ad-hoc duties as assigned.

Qualifications:

- Min Diploma in engineering, logistic, commercial management, or relevant certification in supply chain field
- Min 5 years MNC working experience in order operations/logistics
- Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (SAP, AO, Salesforce)
- Proficient in quantitative analysis and problem solving
- Strong sense of responsibility, ability to handle multiple priorities and perform job responsibilities with mínimal supervision in a pace environment
- Excellent verbal and written communication skills
- Proficient in reading Korea language will be a distinct advantage.
- Self-motivated and thrives in a dynamic business environment
- Proven track record of successfully cross functional teamwork and ability to manage through influence

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.