Order Execution Specialist

**Job title** - Order Execution Specialist (Contract)

**Location** - Singapore

**Job model **- Hybrid

The point of contact between DSM Nutritional Products (DNP) supply locations and local markets in the Region. To facilitate the supply of DSM Products within the Asia Pacific Region and to achieve prompt delivery of orders. To own the Order-To-Cash (OTC) process and to ensure and maintain an efficient customer service level. To continuously improve the OTC processes internally and externally.

**Your mission**
- ** Key areas of accountability and responsibility**

Delivery of goods and services
- Check all shipping instructions are in place in the sales orders processed by Customer Care team. Gatekeeper to ensure order is clean (shipping instruction ALE text, L/C, bank details) before releasing PO to supply sites or releasing DN to warehouse.
- Transfer PO for 3rd party orders
- Create Delivery Note and EDI Delivery Note to warehouse
- Coordinate with warehouse, forwarder, other distribution sites on booking confirmation
- Follow up and track shipment status. Update Customer Care team.
- Manage intercompany stock transfer

Invoice processing
- Perform goods receipts upon receipt of vendor’s invoice
- Create invoice for both OR and ZOR orders
- Check and prepare shipping documents
- Documentation - manage across the Region
- Process Credit & Debit Note request

Manage complaints CCR
- Investigate logistics complaints (wrong product shipped, incorrect quantity, inadequate shelf life, etc)
- Process returns for justified complaint and/or process credit note

Sales Estimation
- Provide weekly sales estimation for assigned accounts and countries

KPIs
- OTIF loss reason, invoicing within SLA, timely / accurate sales estimation and Logistics CCR TAT
- Perform any other ad hoc tasks as assigned by the line manager.
- **
A**ut**h**oritie**s***
- Described In Credit Note Approval Thresholds
- **
Projects/speci**a**l ass**i**gnme**n**ts**
- To support Regional S&OP Lead in delivering Operations Excellence across APAC
- Back up support for other Order Execution Specialists
- To suggest appropriate corrective measures and improvements in OTC process to deliver products and services to customers
- Continuous improvements or enhancements on work-flow standards and productivity
- Prepare regular reports
- Perform UAT as assigned

**You bring**
- Minimum 3 years of relevant experience in order processing, customer service or order fulfilment
- Minimum Diploma in Business Administration / Logistics and Supply Chain Management or related field
- Good knowledge in L/C negotiation and export documentation
- Hands on experience in SAP (SD module)

**We bring**
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity

**Equal Opportunities Commitment**

Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

Dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and rev