Global Leasing Customer Service Executive

6 days ago

Downtown Core, Singapore Touax Container Leasing Full time

1) OBJECTIVE:
This position is responsible for assisting the Leasing department with the coordination and execution of customer service, administrative and any other tasks related to Leasing.

The position will communicate directly with customers, depots, factories and vendors/suppliers, working closely with our other departments (Operations, Resale & Trading, Finance and FP&A).

Communication, organization, problem-solving skills as well as the ability to respond/act promptly to any inquiries will be fundamental to succeed in this supporting role.

The management and execution of these tasks need to be done in a way representing the values and the missions of the company to the customers as well as within the organization.

2) MAIN DUTIES AND RESPONSIBILITIES:
Bookings / Onhires:

- Create and manage all lease/factory/One Tripper bookings.
- Coordinate and liaise with depots/factories to ensuring timely release/delivery of units.
- Submission and rectification of EDI errors for factory/One-tripper bookings.

Redeliveries / Offhires:

- Coordinate with Leasing Managers/Directors for exceptional redelivery/offhire requests.
- Issue redelivery acceptance orders to customers upon request (out of I-TOUAX).
- Transmission of off-hire confirmations to customers.
- Check offhire/redelivery queries from lessees.
- Revise/update/re-issue redelivery refs when required (during change of contract).

Total Loss Management:

- Manage total loss request from leasing customers - includes DV checking, invoice issuance/cancellation/reinstatement.

Contract Management:

- Create and update contract terms in system.
- Follow up on contract signing process and maintain updated records.
- Follow up and maintain records of insurance renewal certificates from leasing customers.

Other duties:

- Update leasing customers’ details in system and maintaining mailing list (CRM platform) for distribution of leasing inventories and required notifications.
- Generate, prepare and provide required reports (both internal and external).
- Attend weekly calls / meeting with line managers and follow-up action plans.
- Perform any other duties, from time to time, as may be assigned.

Procedures, Guidelines and Policies:

- Implement, maintain and up-date the procedures given by the HQ at regional level.
- Follow guidelines and policies given by the HQ at regional level.

3) COMPETENCIES
- Excellent communication - ability to communicate clearly and confidently to clients, with
- Excellent customer service ethics.
- Understanding the Customer - Customer Focus.
- Team player.
- Ability to multi-task, prioritize and manage time effectively.
- Energy, enthusiasm and positive attitude.
- Ability to take initiative.
- Ability to work under pressure and with time constraints.
- Meticulous, attention to detail.

IT skills:

- Mastery of Microsoft Office Products - Outlook, Word, Excel, Teams and CRM.

4) LANGUAGES
- English (written and spoken)
- Mandarin (written and spoken)

**Job Types**: Full-time, Permanent

Pay: $44,000.00 - $47,000.00 per year

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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