Assistant Engineer, Customer Support Services

6 days ago

Singapore 1-Net Singapore Pte Ltd Full time

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

DESIGNATION : Assistant Engineer, Customer Support Services

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

**Role Profile**

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

**Responsibilities**
- To perform 24x7 rotating shift duty for NOC and Network Operations.
- Changing of backup tapes based on predetermined schedule
- Preparation and compilation of team and customer weekly and monthly reports
- Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
- Inventory Management for physical network infrastructure, x-connect.
- Provide remote hands service and onsite support to internal and customers
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
- Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
- Responsive to troubleshoot and solve L1 Data Center and customer network issues
- Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
- Report to Telco Helpdesk for suspected circuit problem.
- Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
- Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

QUALIFICATIONS
- Minimum Diploma or equivalent qualification in IT related field of study
- Must be willing to learn
- No experience required as job training will be provided
- Career growth opportunities
- Able to resonate with our culture of Respect, Teamwork, Drive
- Rotating shift duty
- Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
- Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
- Pro-active in anticipating and resolving issues in the work environment
- Customer service acumen and possess a strong sense of urgency
- Strong sense of responsibilities and accountability in the work performance
- Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

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