Customer Support Engineer

1 week ago

Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time

Our Client, is in the **IT Industry **located in the **Central **has opening for **Customer Support Engineer
**Responsibilities:
- Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services assigned territories & assigned schedule.
- Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.
- Responsible for Footprints tickets creation / updates.
- To guide / assist customer in resolving their issue via knowledge DB.
- Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
- Accountable for Singapore team’s spare inventory
- Issuance of service report.
- Consolidate service reports for spare parts charging.
- Establish and maintain a lasting working relationship.
- Communicates effectively with clients to identify the issues and requirements

**Requirements:
- 4 - 6 years of professional experience in technical issue management in Systems and Consumer product. _(Less experience will be considered as Assistant Engineer) _
- Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
- IT knowledge and technical troubleshooting skill is desirable.
- Working experience in technical support.
- Demonstrate strong problem and client handling skill set.
- High level of self-discipline for remote work arrangements.
- Good communication skills to coordinate with other support teams.
- Able to work under pressure and good team player
- Able to travel overseas for assignment and installation.
- Must possess with own transportation (Monthly transportation allowance will be provided)

the **FOLLOWING FORMAT **to facilitate the short listing process;
Attachment of **CV’s **in **MSWORD FORMAT**

Resumes please **INCLUDE**:

- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

**Kyan Hou Shenglong**

**Reg No: R1435754**

**EA No: 19C9570

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