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Partner Manager, Apac

2 weeks ago

Singapore CIRCLE INTERNET SINGAPORE PTE. LTD. Full time

**What you’ll be responsible for**:
Reporting to the Partner Management team, this is a position for someone capable of driving adoption and success across Circle’s emerging product portfolio to key platform distribution targets, including wallet companies, financial institutions, and consumer platforms. You will drive partnerships and deals to support key company OKRs such as monthly active wallet growth, Circle stablecoin market share growth and USDC transaction volume growth in key markets. You will be responsible for bringing first-of-kind partnerships from early-stage design through to launch, activation and growth.

You will work with cross-functional stakeholders across Product, Legal, Marketing, and Compliance, to name a few. You will be responsible for driving partner activation, go to market and growth. You will manage relationships with key prospects and partners including operational needs, onboarding, campaign activation, strategic growth initiatives, escalation, and day-to-day requirements. You will develop strong and lasting partnerships with top accounts by providing business leadership, creative direction and identifying and driving shared goals. You will define a comprehensive relationship strategy within the partner, including building a strong working relationship with the Circle leadership team for executive sponsorship, business reviews, product adoption, campaign management and ideas on how these initiatives can improve and impact our partners’ and customers’ LTV.

You will jump in head first with customer onboarding, product adoption, ongoing advisory and nurture, upsell, and renewal programs offering feedback and ideas on how these programs can improve and impact our customers’ and partners’ LTV. Most importantly, you will set the foundation for our long-term, successful customer relationships based on mutual trust, transparency, and partnership.

**What you'll work on**:

- Developing partnership strategies focused on driving adoption of Circle’s existing products and identifying opportunities for mutually beneficial stablecoin distribution partnerships
- Working cross-functionally to design and execute partner success plans and grow partnership scope and impact
- Working with product to validate market assumptions, build partnership launch plans and ultimately drive results in Circle’s relationships with leading platform businesses
- Manage highly strategic enterprise accounts, including:consumer digital wallets, retail on/off ramps, banks, investment platforms, remittance platforms, crypto custody/payments, NGOs and other top strategic accounts
- Develop deep and meaningful relationships with partners to enable Circle stablecoin growth across many verticals
- Align with each partner on joint growth objectives; develop and execute plans to achieve objectives
- Collaborate cross-functionally to build capabilities and support collateral, sales and training needs for partner volume growth
- Provide strategic and consultative direction to the growth of the overall region
- Build relationships with key customers, providing proactive support and strategy to theday to day power users, champions and influencers within the account.
- Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go live dates against business goals and objectives.
- Become an expert in the value proposition of Circle and USDC, educating customers on the platform.
- Work closely with Sales, Support, Product, Compliance, Risk and Billing to ensure an exceptional customer experience.

**What you’ll bring to Circle**:

- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion/upsell targets.
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customers. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives and use cases to support both short and long term goals and then realizing those into solid tangible outcomes.
- You are capable of engaging in strategic and technical conversations at multiple levels of the organization. You are comfortable negotiating and, most importantly, advising your customers.
- You have demonstrative success in directly managing long-term, commercial relationships with customers ranging from SMBs to the Fortune 50 from onboarding and implementation full cycle to upselling and renewal.
- You have a strong interest in the future of global payments and, preferably, a background in Fintech, Cryptocurrencies or Financial Services.
- Finally, you enjoy building at the earliest stages. You care deeply about contributing and improving company processes. And you enjoy moving at a fast pace, building a long-lasting foun