Customer Service Officer

COMPANY DESCRIPTION
Our purpose at MyRepublic is to transform people’s lives by creating a connected world that is seamless, smart and safe, while innovating the way telcos operate.

MyRepublic is one of the fastest growing digital telco operators in Asia-Pacific. Homegrown in sunny Singapore, we have operations in Singapore, Australia and New Zealand with a defining difference. We are the world’s first telecommunications company powered by a proprietary cloud platform who has pioneered a disruptive operating model with unparalleled efficiency and customer focus.

The engine behind MyRepublic’s success, besides its people, is its next-gen digital platform that automates and integrates its backend processes, while driving a seamless customer experience.

MyRepublic offers residential broadband, enterprise broadband, home voice, and mobile services. We are way more than just a telco or an ISP. We exist to transform people’s lives by creating a connected world that is seamless, smart, and safe while innovating the way telcos operate. We are the future beyond telcos.

DESIGNATION : Customer Service Officer (General Enquiry Support)

RESPONSIBILITIES
**How you’ll contribute to MyRepublic’s success**:

- Provide support to enquiries on retail promotions, products, and services, inclusive of general, billing, order enquiries and tier 1 technical troubleshooting.
- Instill customer loyalty and retain customers through the company retention strategies.
- Effectively provide superior customer experience
- Enhance customer satisfaction by providing timely customer service and meeting SLA committed to the customer and set by the department.
- Make outbound calls to existing customers to engage and retain customers.
- Able to undertake any additional assigned projects or tasks as and when required.

**What we offer in return**:

- Exciting opportunities to create and grow in a rapidly growing organisation that is a disruptor in the telco-tech space.
- Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.
- A workplace that puts your individual needs at the core: Remote, Hybrid or In-Office - choose a work rhythm that suits you and your team. We focus on outcomes and believe that you can deliver your best work, working anywhere, anytime.
- Wellness first. We believe that wellness goes beyond team celebrations and birthday parties.Our holistic approach to wellness gives you opportunities to recharge, connect and explore, and outside work. In addition to the standard leave entitlements, we offer
- 1 day of wellness leave every quarter for you to take for your health and wellbeing, and explore your personal passions.
- 20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.

QUALIFICATIONS
**We think you’ll fit in great with us if you**:

- Diploma / GCE O Levels
- Relevant working experience in the service industry (preferred)
- Effectively bilingual and articulate with a strong command of spoken and written English and Mandarin (preferred) to liaise with Mandarin-speaking customers.
- Excellent customer handling skills.
- Possess strong PC and internet skills.
- Able to work shift duties and may be rostered to work weekends and Public Holidays depending on shift schedules.
- Independent and Self-Driven with problem solving skills.
- Pleasant and cheerful personality
- Ability to build rapport with customers and to understand their needs.
- Effective team players who like to work in a fast-paced and dynamic environment.
- Able to work shift duties and may be rostered to work weekends and Public Holidays depending on shift schedules

OTHER INFORMATION
**The values and behaviour that we look for**:
From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It’s the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us:

- Never Settle: We dream big. We are constantly curious and embrace bold ideas.
- Stronger Together: We create together. We win together, we fail together. We grow together, we celebrate together. We are at our strongest together.
- Empowered to Deliver: We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done.
- We Care: We care for ourselves, one another and our customers. We value authenticity and embrace differences. We create the space to recharge, connect and explore to bring our bestselves to work.

We believe that skills, knowledge and experience can come from a diverse range of life experiences.You may not have ALL the listed requirements for this role but this should not hold back If you believe that you have what it takes for this p