Lead, Customer Success
2 days ago
**Location**
Singapore, Central Singapore
**Job Type**
Full Time
**Salary**
$3,000 - $6,000 Per Month
**Date Posted**
5 hours ago
Additional Details
**Job ID**
4583
**Job Views**
1
**Job Description**:
Roles & Responsibilities
**Trabble** is an early stage travel and hospitality technology startup headquartered in Singapore. Serving hospitality businesses across Asia, Trabble is dedicated to enabling seamless travel through the intelligent use of technology. Our SaaS suite of solutions help travel and hospitality businesses facilitate end-to-end guest engagement and provide personalized guest services to travelers.
We are growing exponentially and are looking for passionate and talented individuals to join us as we elevate experiences
**Responsibilities**
- Primary point of contact for all post-sales activities including, but not limited to new customer implementations, subsequent survey launch implementations, consultative guidance, product training, and technical support
- Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear
- Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy
- Analyse customer survey results regularly and deliver solutions based on internal and industry best practices
- Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product
- Advocate for customers leading internal teams and projects to solve customer’s needs
- Monitor customer health, identify risk, develop success plans, and deliver recommendations
- Prioritise and drive timely resolution of customer inquiries
- Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
- Propose new ideas to continuously evolve the customer experience
**Requirements**:
- Minimum 3 years experience in a similar role
- Strong verbal and written communication skills and technical aptitude
- Excellent organisational and time management skills
- Experience supporting global customers on global project deployment
- Fast learner who can understand and articulate technology at any level
- Demonstrated technical support and problem-solving abilities
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Experience analysing data, trends and client information to identify product or service growth opportunities
- High-growth start-up experience strongly preferred
- Passion for travel
Tags
lead
customer
success
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