Lead, Customer Success and Delivery

Overview Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits realisation. Your remit spans portfolio orchestration, programme leadership, service readiness and customer success, with a clear bias towards outcomes over outputs. You will work closely with the Head of Operations to make this vision a reality. Responsibilities Build the Value Delivery Office - Co-design the operating model, playbooks and KPIs to shift from reporting to outcome-driven delivery Drive Customer Success - Develop success plans, accelerate adoption and ensure measurable value realisation for every client Lead Complex Programmes - Orchestrate multi-market deployments, manage risks and deliver on time-to-value targets Ensure Service Excellence - Define SLAs and SLOs, readiness standards and continuous improvement for platform and analytics services Measure and Report Value - Link solutions to health and financial outcomes and deliver executive dashboards and insights Influence and Inspire - Act as the executive interface for customers and internal leadership and hire and grow a high-performing team Experience And Qualifications 7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets Proven record of building or transforming a PMO into a value-focused function with measurable adoption and outcome gains Strong executive stakeholder management and ability to run steering committees and value reviews Expertise in agile at scale and journey-based delivery models Service operations knowledge: SLAs, incident, problem and change management Data-driven mindset; able to define OKRs and link product use to business and health outcomes Startup or scale-up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed Healthtech, Insurtech or payer/provider domain experience is highly desirable Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI-ACP) preferred You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. About AIA For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose. Join Us At AIA, we believe in empowering every one of our people to find their \'better\' - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your 'better'. AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrowSeniority level Mid-Senior level Employment type Full-time Job function Other Industries: Insurance Referrals increase your chances of interviewing at AIA Singapore by 2x Get notified about new Customer Success Lead jobs in Singapore, Singapore . #J-18808-Ljbffr