Lead, Customer Success and Delivery

Why Amplify Health and this Opportunity

Amplify Health is shaping the future of healthcare in the Asia.

Joining Amplify Health means joining one of the region's largest and strongest health-tech and AI companies.

Through our unique brain-bank, technology and strength of vision, as well as the distinctive and complementary assets and strengths of AIA and Discovery, we are able to deliver value to our customer in the way "only Amplify Health can do".

Insert 2-3 sentences on the specific opportunity and how it fits into the Amplify Health organisation and mission.

Amplify Health is a place for courageous entrepreneurs, who believe in working as a collaborative team to build industry-defining products and are committed to transforming healthcare through technology.

The Position.

Summary:

Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits realisation. Your remit spans portfolio orchestration, programme leadership, service readiness and customer success, with a clear bias towards outcomes over outputs. You will work closely with the Head of Operations to make this vision a reality.

Responsibilities:

Working hand-in-hand with the Head of Operations, you will:

• Build the Value Delivery Office - Co-design the operating model, playbooks and KPIs to shift from reporting to outcome-driven delivery.
• Drive Customer Success - Develop success plans, accelerate adoption and ensure measurable value realisation for every client.
• Lead Complex Programmes - Orchestrate multi-market deployments, manage risks and deliver on time-to-value targets.
• Ensure Service Excellence - Define SLAs and SLOs, readiness standards and continuous improvement for platform and analytics services.
• Measure and Report Value - Link solutions to health and financial outcomes and deliver executive dashboards and insights.
• Influence and Inspire - Act as the executive interface for customers and internal leadership and hire and grow a high-performing team.

Experience and Qualifications:

• 7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets.
• Proven record of building or transforming a PMO into a value-focused function with measurable adoption and outcome gains.
• Strong executive stakeholder management and ability to run steering committees and value reviews.
• Expertise in agile at scale and journey-based delivery models.
• Service operations knowledge: SLAs, incident, problem and change management.
• Data-driven mindset; able to define OKRs and link product use to business and health outcomes.
• Startup or scale-up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed.
• Healthtech, Insurtech or payer/provider domain experience is highly desirable.
• Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI-ACP) preferred.

Our Values:

At Amplify Health, we believe in fostering a culture that embodies the spirit of Courageous Entrepreneurs . We are passionate and innovative individuals who continuously strive to push boundaries and think outside the box. We understand that calculated risks are essential for driving progress, and we view failures as valuable opportunities to learn and grow.

As Outstanding People , collaboration, learning, and growth are at the core of our values. We trust and rely on each other, working together as a unified team to achieve our goals. When success comes our way, we celebrate it as a collective achievement, and we are committed to improving and excelling together.

We firmly believe in the mantra of Discuss, Decide, Do . Listening is fundamental in our decision-making process, and we act promptly, ensuring accountability in everything we do. Simplicity is the key to our efficiency, and we get things done quickly and effectively while being guided by facts and understanding.

At the heart of our pursuits lies a Lasting Impact . We prioritise the needs of our customers, and we are crystal clear about the problems we are solving for them. Progress is our north star, and while we strive for excellence, we acknowledge that perfection is a journey, and we remain focused on delivering excellent products that make a tangible difference.

If you are a passionate and innovative individual who thrives in a collaborative environment, where courage is celebrated, and customer focus is paramount, we invite you to join our team. Together, we will shape the future with our unwavering commitment to excellence and the determination to make a difference.