Lead, Customer Success and Delivery

2 weeks ago

Singapore AIA Australia Full time $60,000 - $180,000 per year

Do meaningful work with us. Every day.

At Amplify Health, we're looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits realisation. Your remit spans portfolio orchestration, programme leadership, service readiness and customer success, with a clear bias towards outcomes over outputs. You will work closely with the Head of Operations to make this vision a reality.

Responsibilities:

Working hand-in-hand with the Head of Operations, you will:

  • Build the Value Delivery Office - Co-design the operating model, playbooks and KPIs to shift from reporting to outcome-driven delivery

  • Drive Customer Success - Develop success plans, accelerate adoption and ensure measurable value realisation for every client

  • Lead Complex Programmes - Orchestrate multi-market deployments, manage risks and deliver on time-to-value targets

  • Ensure Service Excellence - Define SLAs and SLOs, readiness standards and continuous improvement for platform and analytics services

  • Measure and Report Value - Link solutions to health and financial outcomes and deliver executive dashboards and insights

  • Influence and Inspire - Act as the executive interface for customers and internal leadership and hire and grow a high-performing team

Experience and Qualifications:

  • 7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets

  • Proven record of building or transforming a PMO into a value-focused function with measurable adoption and outcome gains

  • Strong executive stakeholder management and ability to run steering committees and value reviews

  • Expertise in agile at scale and journey-based delivery models

  • Service operations knowledge: SLAs, incident, problem and change management

  • Data-driven mindset; able to define OKRs and link product use to business and health outcomes

  • Startup or scale-up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed

  • Healthtech, Insurtech or payer/provider domain experience is highly desirable

  • Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI-ACP) preferred

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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