Quality Service Manager
4 days ago
BreakFast at Fluffy’s Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care products.
BFF seeks a Quality Service Manager to develop new standards of quality care and quality service, in line with today’s higher client expectations and needs. Quality Service Manager reports directly to the Director.
**Responsibilities**:
1. Develop and Implement new Quality Management System and SOPs, which include:
- Quality policy, quality planning and assurance, quality control and quality improvement
- Stakeholder responsibilities to processes, products and services
- Operation and Service Excellence above across all functions of the hotel business
- Quality Customer Service for Client Retention
- Quality Service Marketing and Social Media Management to attract new clients
- Communicating offline and online our quality promise to clients
- Staff Professional Development with new Key Performance Indicators (KPIs) incorporated into Appraisal System
2. Ensure all staff are skilled & knowledgeable in dog handling and care, and are equipped to:
- Provide professional, efficient and exceptional service at all times.
- Manage all medical care, husbandry, meals, walks, showers, and housekeeping matters
- Educate clients about pet health needs, preventive care, hotel services and other matters.
- Ensure the safety of pets, clients and associates by following standard protocols and maintaining clean, sterile and organized spaces
- Night shift Duties
3. Other roles may include Finance, Scheduling, HR and Training Management
Minimum Diploma in Hospitality
Work experience in the Animal Husbandry needed
Able to work independently or in teams
Must be reliable, pleasant and possess speed and empathy.
**Salary**: Negotiable
-
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
-
Quality Assurance Executive
5 days ago
Singapore QUALITY MEAT PTE. LTD. Full time**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...
-
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025 Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and...
-
Assistant Manager, Service Quality
5 days ago
Singapore Association of Process Industry Full timeWe are seeking a highly motivated and results-oriented Assistant Manager to join our Service Quality team at ASPRI - Institute of Process Industry. In this role, you will play a crucial part in ensuring the smooth and efficient delivery of our training programs. You will be responsible for managing all aspects of course administration, providing excellent...
-
Quality Assurance Senior Officer
2 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
AVP, IT Quality Service Management
3 days ago
Singapore HSBC Full time $150,000 - $250,000 per yearSome careers have more impact than others.If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use...
-
Service Technician
1 week ago
Singapore ASIA PACIFIC AIR QUALITY GROUP PTE. LTD. Full timeAPAQ Group, part of ENVEA Global, is a highly skilled regional specialist company, focusing on air quality and meteorological monitoring systems. We provide governments, industries and environmental companies with consulting and training services on air pollution impact assessment and control strategy, and undertake turn-key contracts on supply, operation...
-
Service Quality Associate
7 days ago
Singapore Vanguard Healthcare PTE. LTD. Full timeWork Location Senja Care Home Client Care Management Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences. Work towards resolving issues and ensuring a positive outcome for all parties involved. Collaborate with internal partners within the care home to ensure a cohesive and...
-
Service Quality Associate
1 week ago
Singapore VANGUARD HEALTHCARE PTE. LTD. Full time $40,000 - $120,000 per yearThe Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.Work Location:...
-
AVP, IT Quality Service Management
2 hours ago
Singapore HSBC Full timeJoin to apply for the AVP, IT Quality Service Management role at HSBC Brand: HSBC Area Of Interest Location: Singapore, 01, SG, Work Style Date: 16 Oct 2025 Some Careers Have More Impact Than Others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Our GCIO...