Assistant Manager, Service Quality
2 days ago
We are seeking a highly motivated and results-oriented Assistant Manager to join our Service Quality team at ASPRI - Institute of Process Industry. In this role, you will play a crucial part in ensuring the smooth and efficient delivery of our training programs. You will be responsible for managing all aspects of course administration, providing excellent customer service, and supporting the overall quality of our training offerings.
Course Administration
- Supervise the team to ensure prompt and effective response to customer inquiries and provide exceptional customer service;
- Supervise the course administration process, ensuring timely and accurate generation of quotations, registrations, confirmations, attendance lists, and billing.
- Coordinate class schedules and resource allocation with Scheduler to optimize training delivery and maximize resource utilization;
- Maintain and update training management systems, eLearning platforms, and website content;
- Prepare and analyze monthly reports to track training performance, identify trends, and support data-driven decision-making; and
- Support the Operations Unit in all aspects of course delivery.
- Process training grants and claims from relevant agencies (e.g., SSG).
- Ensure accurate and organized maintenance of all administrative records.
Support Sales and Marketing
- Build and maintain strong relationships with existing customers.
- Generate and follow up on quotations and tenders.
- Assist in payment collection and accounts receivable tracking.
- Support in event management and customer engagement.
- Market awareness and competitor analysis, support outreach and sales promotion initiative; and
- Support and promote ASPRI events and ASPRI-IPI course
Quality Management
- Ensure compliance with quality management systems and audit requirements.; and
- Monitor and track requirements under the training quality management system and audit requirements.
Supplies Management
- Assist in tracking and monitoring the performance of outsourcing partners and vendors
- Manage stock levels and inventory of office supplies, toiletries, and cleaning supplies
- Statistics Reporting
- Tabulate and track monthly training headcounts and training hours
- Monthly tabulation of trainer’s honorarium to submit to Finance.
- Generate customized training headcount and hour reports for individual companies upon request.
- Assist in producing regular reports to support training performance management and continuous improvement.
- Handle other ad-hoc reporting requests as needed by reporting officer and senior management
**Key Job Competencies**
- Diploma or equivalent qualification with at least 5 years of relevant experience in a customer-facing role, preferably within the training or education sector or;
- Strong adaptability skill, able to work independently as well as in a team;
- Excellent communication and interpersonal skills with a strong customer service orientation;
- Strong organizational and time-management skills with the ability to prioritise tasks and meet deadlines;
- **Willingness to work a flexible schedule, including occasional weekday evenings and Sundays on a rotational basis, with generous perks provided.**:
- **Working location in Jalan Papan, shuttle transport will be provided.
-
assistant manager, quality service planning
23 hours ago
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, QUALITY SERVICE PLANNING[What you will be working on]You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and Public Service Delivery standards. You are required to drive new business solutions, streamline work processes and guidelines while working closely with...
-
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
-
Quality Assurance Executive
2 days ago
Singapore QUALITY MEAT PTE. LTD. Full time**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...
-
Assistant Restaurant Manager
1 week ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
-
Assistant Restaurant Manager
6 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeRoles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...
-
Assistant Restaurant Manager
2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
-
Business Development Manager
2 weeks ago
Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time**Key Responsibilities** - Identify, develop & follow-up on new sales leads for corporate training products and consultancy services. - Responsible for end-to-end account business planning including research, documentation, account planning and internal coordination to ensure that each account has a clear and actionable plan that best meets the client’s...
-
Assistant Manager/manager
7 days ago
Singapore Singapore Power Full timeSP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to...
-
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025 Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and...
-
Singapore EMPOWERING QUALITY CONSULTING SERVICES PTE. LTD. Full timeRoles & Responsibilities Job Description & Requirements Assistant manager Roles and responsibilities: 1. Arranging duties 2. Supervise daily work done 3.Setting SOP 4.Administrative work 5.Knowledge of the chemical 6.schedule planning 7. Running sales 8.handle clients complaint 9. handling staff 10.Doing project proposal 11.Willing to take charge of few...
