AVP, IT Quality Service Management

23 hours ago

Singapore HSBC Full time $150,000 - $250,000 per year

Some careers have more impact than others.

If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a Vice President, IT Quality Service Management.

Principal Responsibilities

In this role you will

  • Works closely with regional support teams that manage the technology infrastructures (hardware, software) to enable the fulfilment of technology service management processes such as problem management, incident management, change management and command centre management

  • Liaising with regional teams on key system configuration changes and planning system upgrade releases

  • Participation in Change Advisory Board meetings to review application planned releases and potential impact to online or batch, or customer correspondences

  • Accountability for driving progressive improvement in service performance and quality leading and driving opportunities to improve efficiency and eliminate incidents within the support environment

  • Responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible

  • Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal guidelines

  • Accountable for the compliance of external regulatory requirements

 

To be successful you will need

  • We requires substantial experience in the IT industry, a significant part pertaining directly to the management of IT Operations services, infrastructure and staff

  • Experience in project management and coordination

  • Strong leadership qualities

  • Strong interpersonal and communication skills with ability to interact well at all levels

  • Able to work independently

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  Video URL - External

  • AVP (Embodied AI & Port Automation) / AVP (Group Technology Management & Innovation)

    2 days ago

    Singapore AVP Full time

    Responsibilities Wharf & Vessel Side Mechanisation / Automation Embodied AI / Robotics strategy & execution including digital twin & simulations as well as AI orchestration across aPM aQC and automated wharf coning / deconing for optimal operational performance. PSA SG / PSAM Technology Roadmap & RIE Partnership (MOT MPA SMI S&TPPO A Star IHLs) to optimise...

  • Avp, IT Quality Service Management

    1 week ago

    Singapore HSBC Full time

    -Job description **Some careers shine brighter than others** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. IT Operations...

  • Avp, Compliance Project and Regulatory

    6 days ago

    Singapore Moody's Investors Service Full time

    **The Role / Responsibilities**: The Compliance Assistant Vice President (Compliance AVP) will work as a project manager in an evolving regulatory environment within the Global Compliance Project Management and Regulatory Filings team. The individual will assist the Compliance team by managing projects related to regulatory examinations, regulatory...

  • AVP, Specialist, Product Management

    5 days ago

    Singapore DBS Bank Full time

    Job Description - AVP, Specialist, Product Management - Securities Services, Global Transaction Services (GTS), Institutional Banking Group (WD78629)Job Description AVP, Specialist, Product Management - Securities Services, Global Transaction Services (GTS), Institutional Banking Group - ( WD78629 )Business Function Corporate and Investment Banking provides...

  • Product Manager

    2 weeks ago

    Singapore GLOBAL BLUE SERVICE COMPANY SINGAPORE PTE. LTD. Full time

    **Nature and aim of the position** The Product Manager role supports the product development and pre-sales efforts for Global Blue’s Added Value Payment Solutions (AVPS) team. AVPS develops, markets, sells, implements, and supports card and alternative payment transaction processing products, solutions and services across the globe. Customers include...

  • AVP/VP, Sales Manager, Global Transaction Services

    5 days ago

    Singapore DBS Bank Full time

    AVP/VP, Sales Manager, Global Transaction Services (GTS), Institutional Banking Group Join to apply for the AVP/VP, Sales Manager, Global Transaction Services (GTS), Institutional Banking Group role at DBS

  • AVP/Senior Associate, Service Delivery Manager, Cash Operations, CBGO, Group COO

    5 days ago

    Singapore DBS Bank Full time

    AVP/Senior Associate, Service Delivery Manager, Cash Operations, CBGO, Group COO Join to apply for the AVP/Senior Associate, Service Delivery Manager, Cash Operations, CBGO, Group COO role at DBS

  • Avp Legal, Financial Services

    2 weeks ago

    Singapore WilsonHCG Singapore Full time

    A well known financial services firm is looking to hire AVP legal to join its existing legal team. A well known financial services firm is looking to hire AVP legal to join its existing legal team. You will be responsible for the following - Review, draft and negotiate commercial contracts and regulatory instruments, including service level agreements,...

  • AVP, Business Proposition, Protection

    2 weeks ago

    Singapore Pacific Asset Management, LLC Full time

    AVP, Business Proposition, Protection page is loaded AVP, Business Proposition, Protection Apply locations Singapore, Singapore time type Full time posted on Posted Today job requisition id R15139Job Title AVP, Business Proposition, Protection Job Description The Role The AVP, Business Proposition role plays an important role within the Protection business....

  • AVP - Collections Quality Manager

    3 days ago

    Singapore Citi Full time $100,000 - $120,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewJob Description:The AVP - Collections Quality Manager is...