Healthcare Operations Manager

2 weeks ago

Singapore Healthcare Assembly Full time

Roles & Responsibilities

**Roles Overview**

As an Operations Manager, you will report directly to the Management. You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.

**Key Responsibilities and Duties**
- Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.
- Handle patient and client relations, complaints and related matters.
- Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.
- Conduct reviews, quality control and drive/lead improvements and enhancements.
- Recruitment, onboarding, training, mentoring and evaluation of staff.
- Budgeting, planning, submission of business proposals, performance management and risk management.
- Contribute and support business development initiatives.
- Project management and execution.
- Audits, compliance, licensing, legal and regulatory.

**Key Competencies Required**
- Independent, self-driven, results-oriented, and resilient.
- Strong leadership skills and management competencies.
- Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
- Strategic & critical thinking as well as decision-making and negotiation skills.
- Technologically savvy, up to date and able to identify and implement viable solutions.
- Dedicated, well organized, meticulous, analytical and proactive.
- Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
- Flexible and able to attend to matters beyond normal office hours.

**Qualifications & Experience**
- Recognized bachelor’s degree in business, nursing, healthcare or equivalent.
- Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.
- Relevant experience will be an advantage.

**Salary**: $3,800.00 - $5,000.00 per month

Work Location: In person

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