Operations Executive
1 day ago
**The Operations Executive supports the COO/CMO and works with HQ peers (Finance & Business Development) to manage and ensure smooth healthcare clinic operations. Based at HQ, the role involves regular travel to various clinic locations.**:
**Key Responsibilities**:
- **Clinic Set-Up & Expansion**:
Support planning and execution of new clinic setups, including layout planning, licensing, CMS setup, staffing, and vendor coordination.
- **Daily Operations**:
Ensure smooth clinic operations - staffing, supplies, medication, equipment readiness, and service quality.
- **Process & SOP Development**:
Create and standardize SOPs across all clinics for onboarding, inventory, infection control, billing, IT downtime, and compliance.
- **Team & Performance Support**:
Work with Clinic Managers on staffing, discipline, training, and participate in regular reviews to address operational issues.
- **Contract & Panel Management**:
Support panel registrations (e.g., CHAS, PHPC), ensure accurate contract implementation and billing.
- **Reporting & Compliance**:
Provide timely reports and ensure adherence to regulatory and quality standards.
- **Other Duties**:
Perform tasks assigned by COO/CMO as required.
**Qualifications & Skills**:
- Diploma/Degree in Healthcare Management, Business, or related field
- Prior experience in healthcare operations or clinic setup is essential
- Familiar with TPA claims, licensing, and SOP documentation
- Strong coordination, communication, and process improvement skills
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