Application Specialist
7 hours ago
**Job Responsibility**:
- Determine root cause of issues and communicate appropriately to internal and external customers.
- Train, coach and mentor Application Specialists. Oversee Application Specialists activities.
- Be Level 2 and beyond support for IT solutions related incidents. Work on reported incidents and manage escalations until workaround is found and service is returned to normalcy. Update the incidents status in IT Service Desk System.
- Escalate the incidents to IT Application Manager or Director in accordance to procedures if not resolved.
Job Requirements:
- Experience and Knowledge for at least 4 out of the 6 key programs
- Configuring and setting up of PowerSchool
- SSRS or related Reporting Tools
- Programming in C#, Visual Basic.NET, HTML and Javascript
- API, Web Services
- Database and data-management and reporting (Microsoft SQL)
- Talend Solutions or related integration solutions
- Experience in project management and delivery
- Experience in process mapping and documentation
- Good team player with strong stakeholder engagement skills and a capacity to independently work towards solution and required outcomes
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