Airline Relations Manager

2 days ago

Changi Airport, Singapore SATS Full time

**About us**
Company Overview

SATS Asia-Pacific Star Pte Ltd (subsidiary of SATS), a wholly-owned subsidiary of SATS, provides both Ground Handling and Inflight Catering Services to the Low Cost Carriers (LCCs) in Singapore. From a humble beginning, it now has a majority of the LCC market share in Singapore. The company is expanding to support the expansion of our airline clients. Additional Company Information Company Size 201 - 500 Employees Average Processing Time 24 days Industry Aerospace / Aviation / Airline Benefits & Others Dental, Medical, Business (e.g. Shirts)
**Key Responsibilities**
- Manage Pax Services operations including check-in, gate, arrival areas
- Provide overall day to day supervision
- Ensure all staff comply to existing SOPs and instructions
- Ensure daily operational reports are submitted timely and follow up on actions to be carried out
- Conduct Ground Operations Efficiency Management (GOEM) Survey
- Plan overall manning levels and ensure sufficient resources to support Operations
- Conduct periodic reviews of rosters with teams to ensure optimal deployment and cross team supports
- Coordinate the supply and delivery of required airline stocks and supplies for operational use
- Liaise with Operations to ensure that the performance of service crew meets the service levels
- Review service crew requirement and rosters with all teams
- Provide periodic feedback to service crew provider on their crew performance
- Work with team to establish welfare parameters for staff
- Maintain effective working relationships with airlines, local authorities, service providers and staff
- Manage airline requirements and demands - ensure staff are aligned to the varied SOPs and requirements set by the individual airlines. Conduct regular briefings, audits and feedback session
- Develop staff/team into coherent and strong unit - ongoing discussions with staff to gather feedbacks
- Improve on operational gaps, eg, visa violations for new destinations, safety/DG Handling and ensure all staff are aware of the changes
- Coach and counsel staff on performance gaps and service failures

**Key Requirements**
- Degree and above, graduate in any discipline
- At least 2 years and above in direct aviation operational experience
- Some people management experience is preferred
- Sound aviation/ground handling operational experience
- Good people management skills

Job Reference: SATS00938

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