Desktop Support

1 week ago

Singapore ALM TECHTRADE SOLUTION PTE. LTD. Full time

Able to handle premium users (VVIP);
Able to manage Site Operation;
Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation;
Oversee the scheduling and coordinate of the Deskside Engineers;
Oversee the training and development of the onsite engineers;
Oversee the support for premium users (VVIP);
Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
Work with client to reach service level target;
Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.

Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism

Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements

Ensure that IMAC executed are updated by next business day to Asset Management Team

Needs to report on a monthly basis the status of the IMAC operation Site supported.

Ensure all operational procedures are current and adhered by the operation team

When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators

Provide suggestions to help improve operations on an ongoing basis.

Monitor and Track Service Levels on a daily and weekly basis

Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.

Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff

Provide monthly security governance reporting

Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;
Requirement:
Minimum 2+ years of relevant experience with Desktop Troubleshooting

ITIL Foundation certified
- Good to have

Must be customer oriented.

Good technical knowledge in all OS, Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill.

Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

Must have some basic communication skills.

Willing to take on extra tasks that are given.

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