Client Experience Executive
3 hours ago
**We're Hiring: Client Experience Executive**:
Tanglin Mall | Full-Time (Weekdays + Alternate Saturdays)
Mother & Child Singapore
Are you organised, people-focused, and genuinely passionate about supporting mothers and families? Mother & Child is looking for a **Client Experience Executive**to join our front desk team, someone with presence, initiative, and the desire to grow with us long-term.
This role is the heartbeat of our space: you’re not just answering phones or booking classes. You’re the steady, welcoming face that helps hold up an entire ecosystem of care.
**What You'll Be Doing**:
- Manage class bookings, appointments, and payments using Plato (training provided)
- Confirm attendance, manage scheduling changes, and follow up with care
- Support website content updates (Squarespace) and basic admin tasks
- Prepare consultation rooms before sessions and tidy up after
- Maintain a tidy, welcoming retail space and receive stock deliveries
- Liaise with educators to ensure class coverage
- Secure the clinic at end of each day
**Work Schedule**:
- Monday to Friday, 9:00 AM - 5:30 PM
- Alternate Saturdays, 9:00 AM - 5:00 PM
- Includes a 1-hour lunch break
**Who This Role Is For**:
- You take pride in being reliable, attentive, and composed under pressure
- You’re great with people: calm, warm, and emotionally intelligent
- You’re a team player who communicates clearly and works collaboratively
- You're comfortable with tech and a fast learner (bonus if you know Squarespace or Plato)
- You’re looking for a **long-term position**where you can grow, not a short-term stopover
- You’ve worked in customer-facing, admin, or front desk roles before
**What We Offer**:
- A supportive, family-focused team environment
- Competitive salary
- On-the-job training and learning opportunities
- A meaningful role that supports families in one of life’s most transformative stages
**To Apply**
Subject line: _Client Experience Executive Application - [Your Name]
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