Client Experience Manager

19 hours ago

Singapore UNEARTHED PRODUCTIONS PRIVATE LTD. Full time

**Position Overview**:
At Unearthed Productions, we are not just event managers—we are creators of unforgettable experiences. We are looking for a passionate and dynamic Client Experience Manager / Events Manager who thrives on delivering seamless, high-impact events that wow our clients and their audiences. If you are driven by building strong client relationships, ensuring flawless event execution, and going above and beyond to exceed expectations, this role is perfect for you

**Key Responsibilities**:
**Client Relationship Management**
- Be the go-to expert for our clients, maintaining open and clear communication to align expectations.
- Build deep, long-lasting partnerships by understanding clients' unique needs and helping them achieve their business objectives.
- Proactively check in with clients to ensure they are delighted with our services and resolve any issues swiftly.

**Project Coordination & Delivery**
- Take charge of the entire event lifecycle, from initial concept to flawless execution, while ensuring all deadlines and budgets are met.
- Collaborate with talented internal teams (creative, production, and operations) to bring every event vision to life.
- Use client feedback as fuel for continuous improvement, ensuring we deliver even better experiences every time.

**Event Strategy & Consultation**
- Offer strategic, creative event solutions that help clients achieve their goals and make a lasting impression.
- Guide clients through the event planning process with expert advice on logistics, production, and execution.

**Sales & Performance**
- You’ll play a key role in driving the growth of our business, contributing to sales goals by nurturing client relationships and unlocking new opportunities for revenue through exceptional service.

**Client Feedback & Continuous Improvement**
- Conduct thorough post-event debriefs to gather valuable insights, assess client satisfaction, and identify areas for improvement.
- Use these insights to elevate our client experience and refine processes for future success.

**Team Collaboration & Leadership**
- Work closely with cross-functional teams (sales, production, marketing) to ensure smooth, cohesive service delivery.
- Share your expertise by mentoring junior team members in client communication and service excellence.

**Key Qualifications**
- Bachelor’s degree in Event Management, Hospitality, Business, or a related field.
- 3+ years of experience in client relations or account management in the events industry.
- Proven ability to manage complex event projects involving multiple stakeholders.
- Strong communication skills, with the ability to manage expectations and articulate client needs clearly.
- Stellar organizational and time-management skills; capable of juggling multiple projects at once.
- Ability to stay calm under pressure and solve problems creatively.
- Proficient in event management software and CRM tools.
- A passion for events and an unwavering client-first mindset.

**Preferred Qualifications**:

- Experience working in fast-paced, high-pressure environments.
- Prior experience with corporate or public events.
- Knowledge of trends and technologies in the events industry.

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