Client Experience Specialist

4 days ago

Singapore ARCC OFFICES PTE. LTD. Full time

**DUTIES & RESPONSIBILITIES:
**Centre Operations**
- Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)
- Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.
- Champion centre specific customer engagement activities to promote client satisfaction and foster retention.
- Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.
- Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).
- Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.Partakes in any other duties as assigned

**Commercial**

Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

**Product**
- Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.
- Enhances and delivers desired hospitality quality - e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)
- Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).
- Enhances customer service quality - e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experienceSupports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

**QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE
- Sociable individual with excellent communication and prioritization skills
- Attentive to details with a strong sense of passion and determination to excel
- Able to work under pressure and tight schedule with mínimal supervision
- Highly driven Hospitality / Customer-Centric Attitude and outcomes focused
- A strong sense of empathy - crucial in solving difficult customer situations and working in teams
- Excellent prioritization and organizational skills to help the team focus its energy and balancing time spent on delivering customer experiences against that of reacting to customer service issues; more proactive planning and execution, with reduced firefighting
- Outstanding written & verbal communication skills in English and the local language.
- Demonstrated confidence and courage in achieving the company’s Mission, Vision and Values by connecting the purpose of one’s work to it.

  • Client Experience Specialist

    2 weeks ago

    Singapore Flywire Full time

    Company Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Client Experience Specialist

    1 week ago

    Singapore FLYWIRE (SINGAPORE) PTE. LTD. Full time

    **Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment...

  • Client Experience Specialist

    3 hours ago

    Singapore Flywire Full time

    Company Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Claims Specialist

    2 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    At ClaimsAssist , we’re not just about helping clients with their insurance claims — we’re about being there when it matters most. If you have a heart for people, a mind for solutions, and a drive to build a meaningful career, we invite you to join us. Your Role: As a Claims Specialist - Client Solutions Advisor , you’ll be the bridge between our...

  • Claims Specialist

    3 days ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    At ClaimsAssist , we're not just about helping clients with their insurance claims — we're about being there when it matters most. If you have a heart for people, a mind for solutions, and a drive to build a meaningful career, we invite you to join us. Your Role: As a Claims Specialist - Client Solutions Advisor , you'll be the bridge between our clients...

  • Islandwide, SG

    3 days ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & Responsibilities Are you looking for an internship that’s more than just admin work? At Claims Assist , we believe in growing future professionals who can make a real difference in people’s lives — starting with helping them when they need it most. We are looking for passionate, driven individuals who want to explore the world of client...

  • Client Support Specialist

    1 week ago

    Singapore Hays Full time

    Join one of the largest financial services companies as a Client Support Specialist. Your new company; Our client is one of the largest financial services companies in the world, and they are currently looking for a Client Support Specialist to join their team. Your Key Roles; - Coordinate and oversee client transitions, ensuring smooth migration and...

  • Marine Broker

    1 week ago

    Singapore a Snaphunt Client Full time

    Our Client is a global specialist insurance and reinsurance broker powering complex risk solutions across markets. With deep technical expertise and a client-centric ethos, we arrange bespoke coverage for challenging exposures—from marine and energy to cyber, property, and programme business. As part of a leading wholesale and reinsurance group, we...

  • Claims Specialists

    2 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    **_The Specialist Opinion _**_is digitally focused medical consultancy company whose organic growth begun humbly when the navigation of the healthcare system posed a challenge to potential patients of Medical Specialists. They faced an even greater challenge understanding the complex process of what can be claimed and how to do so. - ** Roles: - Monitoring...

  • Client Support Specialist

    1 week ago

    Singapore Hays Full time

    Join one of the largest financial services companies as a Client Support Specialist. Your new company; Our client is one of the largest financial services companies in the world, and they are currently looking for a Client Support Specialist to join their team. Your Key Roles; - Coordinate and oversee client transitions, ensuring smooth migration and...