(Senior) Assistant Manager, Dept of Surgery

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About Department and Purpose of the Position**

We are seeking an outstanding and highly motivated (Senior) Assistant Manager in Department of Surgery, who will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

**Key Responsibilities**
Operations & Business Management
Primary responsibility is to work with Head of Department (HOD), manager(s), clinicians and nurse managers to:
1. Manage service point operations assigned at NUH Breast Care Centre including: - Manage service point operations assigned (e.g. solve system and process issues, clinic staff recruitment, training and etc);
- Ensure a positive experience for patients along the continuum of care;
- Responsible for achieving customer satisfaction targets in partnership with the Reporting Officer.
- Responsible for devising innovative ways to continually improve service levels.
- Support clinic renovations work.

2. Responsible for achieving the volume and financial targets for the clinical services assigned, and be responsible for developing and carrying out business plans to ensure that goals are reached.
3. Support annual financial budgeting and regular reviews with clinical heads of departments/divisions, and development of new businesses.

Operations Planning

1. Support in the planning and operationalisation of National Trauma Centre and National University Centres and/or Centre of Excellence.
2. Drive process improvements and streamline workflows to ensure efficient operations and process flow for patient care journey.
3. Analysis, monitoring and reporting of operations and clinical indicators to aid decision making.
4. Support in annual department workplan and budgeting.
5. Support as secretariat for department, internal and external workgroup meetings for operations planning matters.

Secondary Responsibilities and Duties
- Disseminate and implement hospital’s policies & procedures.
- Ensure Policy & Procedures are current.
- Perform any other duties as assigned by supervisor

**Key Requirements**
- Bachelor degree from a recognized institution
- Good analytical and organization skills
- Excellent communication, problem solving, presentation, negotiation and interpersonal skill
- Competent in Microsoft Word, Excel and PowerPoint
- Positive, motivated and able to perform under pressure.
- Has initiative and able to work independently.
- Experience in healthcare is not compulsory, but preferred.

**Closing & Applications**
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.