Manager, Voice Engineering

2 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Key Job Responsibilities**:

- Drive and plan for the IP Centrex/NGN/IMS/Interconnect/vIMS Network.
- Collaborate closely with both internal and external stakeholders to manage the above-said platforms.
- To manage the Level ‘6’ Numbering Plan for the Fixed Voice network
- Subject matter expert for PhoneNet/Home Digital Voice/DEL /ISDN2/ISDN30/BizVoice/SIP Trunk/Mobile Voice Recording voice related services and provide timely advice and technical support to the pre-sales team/customers/Product Managers/Customer Solutions.
- Issue work instructions to the various internal team to execute job activities in the live production network
- Gathers and evaluates the requirements from the various functional entities and formulates the technical specifications and solution.
- Manage the lifecycle of the network and refresh equipment at appropriate times to prevent network failures
- Manage system capacity to ensure that the network performance meets the Service Level Agreements offered to customers.
- Evaluation of new products and technologies for new services rollout.
- Keep abreast of new technologies and constantly upgrade and improve the network and services that is offered to customers.
- Manage equipment vendors, purchase equipment through tendering process and administer supplier's contract.
- Work with Operations team and Vendors to implement, commission, and managed the systems at all times
- Lead the team and drive the service migration activities across different platforms inclusive of night jobs
- Degree in Engineering majoring in Computer Science, IP networking or telecommunications/mobile communication.
- Knowledge of telecommunications technologies, such as IP Centrex/IMS.
- Basic technical knowledge of computer networking, cybersecurity, including knowledge of hardware, protocols, and internet standards.
- Able to communicate effectively in both verbal and written English.
- Basic understanding of legal contracts.
- Basic financial knowledge of project procurement, including capital and operational expenditures.
- Good interpersonal skills, able to be both a leader and a team player across different groups and levels.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

  • Voice Recording Engineer

    3 days ago

    Singapore Pontoon Asia Pacific Full time

    **Job Title: APAC Voice Recording Engineering, Chief Technology Organisation** **Your background** - We are currently hiring voice recording engineer managing the Trader and Enterprise Voice platforms. This role primarily focuses on voice recording systems (NICE). - Experience working in some manner within at least one of the following portfolios. - NICE...

  • Voice Network Engineer

    2 days ago

    Singapore Sciente International Full time

    We are looking for an experienced Voice Network Engineer for the Technology Infrastructure Team within the banking industry; Mandatory Skill-set - Degree in Information Technology or Computer Engineering; - At least 5 years relevant experience in networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions; -...

  • Voice Engineer

    1 week ago

    Singapore OX CONSULTANCY PTE. LTD. Full time

    Qualifications: - Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X. - Advanced knowledge of LAN/WAN connections and network protocols. - At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies. - Good to have...

  • Voice & Network Operation, Engineer Voice & Network

    2 days ago

    Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Job Description Summary** Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services. - Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony - Capacity planning for managed...

  • Regional IT Engineer, Network and Voice

    2 weeks ago

    Singapore LEICA INSTRUMENTS (SINGAPORE) PTE LIMITED Full time

    **Regional IT Engineer Network and Voice** As a Regional IT Engineer Network and Voice, you will report directly to the Global IT Infrastructure and Security Manager. **Your Responsibilities**: - Participate in the global network/voice strategy and work without direct supervision. - Architect, Deploy, and Integrate Network and Voice solutions using...

  • Voice Engineer

    1 week ago

    Singapore Booking.Com Full time

    Core Voice engineers are expected to coach and mentor more junior engineers and be a technical leader in their team, ensuring best practices are being implemented. We are passionate about our customers' experience and we are looking to reduce friction in the usage of our systems anywhere around the world. **B.responsible** - Combine your knowledge and...

  • Engineer (Voice Communications)

    4 days ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time $90,000 - $120,000 per year

    ABOUT THE COMPANYNXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.At NXGEN, we put our customers first and help them navigate their digital...

  • Engineer, Voice Engineering

    4 hours ago

    Singapore Singtel Full time

    Join to apply for the Engineer, Voice Engineering role at Singtel . Get AI-powered advice on this job and more exclusive features. An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG...

  • Voice Engineer

    2 days ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time

    NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance. At NXGEN, we put our customers first and help them navigate their digital transformation with...

  • APAC Voice Recording Engineer

    1 week ago

    Singapore We Plus Full time $80,000 - $120,000 per year

    Role SummaryThe Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...