Voice Engineer

1 day ago


Singapore NXGEN COMMUNICATIONS PTE LTD Full time

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance. At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do. NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe. TeleChoice International Limited ("TeleChoice") is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited ("SGX-ST") on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe. We are seeking a qualified Avaya Voice Engineer in the unified communications field. **BAU Operations Task** - Fulfill End User MACD Request within Committed Timeline - Performs analysis and diagnosis of Complex Voice Networking problems. - Vendor Management - Reginal DR Exercise - Change Implementation - Incident Management - End User Enquiry - Vulnerability Management - Documentation Upkeep **Project Task** - Manage and Deliver Project on time - Timely Project Status report - Detail Project Documentation - Change Management **Resource Requirement** - At least 5 years’ Experience with Avaya Unified Comms - Knowledge with following Avaya component - Communication Manager - System Manager - Session Manager - IX Messaging - Avaya Aura Device Services - Session Boarder Controller - Element Management System - Avaya Media Server - Application Enablement Service - G450 - Avaya Contact Recorder Advance - Work Force Optimization - Call Management System - IX Workplace - Experience in complex project involving the above list component - Experience in BAU Operation - Ability to grasp complex design concepts quickly and understand - Client-facing skills to include cross-functional influence, external and internal consulting/partnering - Ability to translate technical issues into understandable business language for end users - Generate standard project documentation including Low level design, Network Diagrams, WLIs, etc. - Ability to troubleshoot implementation problems



  • Singapore Pontoon Asia Pacific Full time

    **Job Title: APAC Voice Recording Engineering, Chief Technology Organisation** **Your background** - We are currently hiring voice recording engineer managing the Trader and Enterprise Voice platforms. This role primarily focuses on voice recording systems (NICE). - Experience working in some manner within at least one of the following portfolios. - NICE...

  • Voice Engineer

    1 week ago


    Singapore OX CONSULTANCY PTE. LTD. Full time

    Qualifications: - Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X. - Advanced knowledge of LAN/WAN connections and network protocols. - At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies. - Good to have...


  • Singapore Sciente International Full time

    We are looking for an experienced Voice Network Engineer for the Technology Infrastructure Team within the banking industry; Mandatory Skill-set - Degree in Information Technology or Computer Engineering; - At least 5 years relevant experience in networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions; -...


  • Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Job Description Summary** Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services. - Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony - Capacity planning for managed...

  • Voice Engineer

    1 week ago


    Singapore Booking.Com Full time

    Core Voice engineers are expected to coach and mentor more junior engineers and be a technical leader in their team, ensuring best practices are being implemented. We are passionate about our customers' experience and we are looking to reduce friction in the usage of our systems anywhere around the world. **B.responsible** - Combine your knowledge and...


  • Singapore LEICA INSTRUMENTS (SINGAPORE) PTE LIMITED Full time

    **Regional IT Engineer Network and Voice** As a Regional IT Engineer Network and Voice, you will report directly to the Global IT Infrastructure and Security Manager. **Your Responsibilities**: - Participate in the global network/voice strategy and work without direct supervision. - Architect, Deploy, and Integrate Network and Voice solutions using...


  • Singapore NXGEN COMMUNICATIONS PTE LTD Full time $90,000 - $120,000 per year

    ABOUT THE COMPANYNXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.At NXGEN, we put our customers first and help them navigate their digital...


  • Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and...


  • Singapore We Plus Full time $80,000 - $120,000 per year

    Role SummaryThe Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...


  • Singapore OPENSOURCE PTE. LTD. Full time

    Voice Network Engineer Roles & Responsibilities **Responsibilities**: Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge...