Voice Network Engineer

2 days ago

Singapore Sciente International Full time

We are looking for an experienced Voice Network Engineer for the Technology Infrastructure Team within the banking industry;
Mandatory Skill-set
- Degree in Information Technology or Computer Engineering;
- At least 5 years relevant experience in networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions;
- Strong knowledge of Cisco Callmanager Voice and Cisco Video;
- Strong Knowledge of IVR, Contact Center, network routing & switching technologies;
- Willing to work hard and eager to learn about new technologies;
- Polite and able to communicate well to clients;
- Analytical and possess good troubleshooting skills;
Desired Skill-set
- CCNA or CCNP certification preferred.

**Responsibilities**:

- Support Operations and Project activities on CUS Voice infrastructure;
- Daily monitoring of system health attend to any monitoring alerts;
- Daily Incident tickets handling;
- Daily fulfillment of Service Requests from users;
- Involved in network upgrades and commissioning;
- Prepare network/voice analysis reports, including findings with analysis;
- Provide Level 2/3 operations support for network and voice infrastructure;
- Perform changes to the Network/Voice in-line with the organization’s Change Management processes.

**Job Types**: Full-time, Contract

**Salary**: $7,000.00 - $10,000.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- 13th month salary

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