Senior Relationship Manager

**Who we are**

Diot-Siaci Asia is an insurance broker specializing in advisory and placement of protection solutions to a growing demand in the Singaporean and South-East Asia across personal, corporate and specialty lines.

Established in Singapore since 2009, Diot-Siaci Asia is a branch of the Diot-Siaci Group, a leading European broker headquartered out of France operating in 72 cities around Europe, Africa, The Middle East and Asia. The Group counts 7,000 colleagues worldwide and manages over €10 billion in premium placed.

From its early days as an award-winning international health insurance specialist, Diot-Siaci Asia has evolved into a boutique broker with strong technical expertise and placement abilities across all major lines of insurance business, with an ever-present concern of improving our reach and capabilities along the way. With the support of an ambitious group that will keep growing both organically and through acquisitions, the company is now entering a new phase of development and expansion and is looking for skilled professionals to reinforce the current team.

**What we offer**
- A competitive salary package with performance-based incentives
- Wide growth perspectives in Singapore and beyond
- Opportunities for career development and training
- Comprehensive benefits coverage
- Wellness programmes

**Who we are looking for**

We are seeking a motivated, service-driven professional to join our growing team as a Client Relationship Manager in our Employee Benefits department. In this role, you will be responsible for managing a portfolio of corporate clients, overseeing policy renewals, nurturing long-term client relationships, and identifying new business opportunities.

As a key member of our Employee Benefits team, you have a client-centric mindset with a genuine passion for delivering solutions that meet client needs. You will take a consultative, solutions-focused approach to advising corporate clients on their employee benefits programs. You will work closely with insurers to negotiate competitive proposals, tailor benefits solutions to meet client needs, and ensure seamless service delivery.

If you are ready to make a meaningful impact and take your career to new heights as part of a dynamic and ambitious organisation, this could be a perfect opportunity for you.

**What you will do**

**Account Management**
- Manage client renewals, negotiate terms with insurers, and ensure competitive proposals.
- Build and maintain long-term, trusted relationships with key client stakeholders to support retention and growth.
- Oversee all aspects of account management, service delivery, and issue resolution within agreed service standards.
- Understand client needs and business priorities to recommend tailored employee benefits solutions.
- Identify upsell and cross-sell opportunities to drive account growth.
- Conduct market research on insurers and available packages to support client recommendations.
- Provide accurate, timely information and advice using available tools and resources.
- Carry out administrative tasks such as record keeping of client’s data in our systems

**Business Development**
- Identify opportunities for account expansion, cross-selling, or referrals to support business growth.
- Identify and pursue new business opportunities via other channels to contribute to revenue growth and expand our market presence.
- Stay updated on new technical and product developments in the insurance industry.

Any other ad-hoc duties/projects as assigned.

**What makes you stand out**
- Ideally, you have at least 5 years of working experience in Employee Benefits segment in Broking/Insurance industry.
- Possessed relevant insurance certification in HI, BCP, PGI
- Experience in International Private Medical Insurance and having M9, M9A and M5/ R5 certifications would be a bonus.
- Must be self-directed and able to complete assigned tasks and projects with limited supervision.
- Professional, client-focused demeanour with the ability to build trust and maintain strong working relationships with clients, insurance partners and colleagues.
- Strong problem-solving skills with a sharp eye for details.
- Excellent written, verbal, and presentation abilities to communicate effectively with clients, insurers, and internal teams.
- Highly organized, task-oriented, and able to manage multiple priorities and deadlines efficiently in a dynamic environment.
- Competent in the use of Word, Excel. PowerPoint and other computer programs to prepare presentations, forms, and spreadsheets with speed and accuracy.