Senior Executive, Customer Fulfillment
1 week ago
**Roles & Responsibilities**:
- Process customer orders into SAP and provide order confirmations to customers.
- Coordinate with logistic on shipment arrangements.
- Keep confirmed date and to avoid back orders on ZA items.
- Backlog management driver and ensure delivey commitments are met.
- Inform customers in advance on shipments delay.
- Check inventory records to determine availability of requested merchandise.
- Interface between PMs and Production in case of delivery schedule.
- Verify pricing terms (TP/STP/MOQ) as well as troubleshoot transactions.
- Verify and issuance of credit note / debit note when required.
- To support on custom process / requirements.
- Maintain updated STP list and issue quarterly Credit Note to customers.
- Generate relevant report for meeting/discussion.
- Communicate with customer on delivery issues and complaint.Support on customer return shipment (RMA) and coordinate with Quality Assurance / Logistic team.
**Job Requirements**:
- Possess a diploma/degree in Business Administration, or Supply Chain Management, or any other relevant qualification with minimum of 3/4 years of related working experience.
- Experienced in customer service and supply chain function.
- Excellent coordination, follow-up, and organizational skills.
- Strong interpersonal and communication skills; ability to work with cross-functional teams.
- Proactive and resilient in managing high-stress situations and competing deadlines.
- Solid working knowledge of SAP, especially in purchase orders and goods receipt transactions.
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