Desktop Support Engineer

1 day ago


Pasir Panjang, Singapore JK Technology Pte Ltd Full time

Description:

- Provide day-today support of IT computing devices and troubleshooting at client's premises
- Perform first level support to troubleshoot and solve technical problems
- Maintenance of IT peripherals including backup & recovery
- Set-up, installation, re-installation or migration of IT peripherals & relocation
- Users profile administration
- Interface with other maintenance vendors (eg. Dell, Fortinet, Mircosoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
- Installation and configuration of software according to customer standard
- Escalations of problem to second level as per work instruction
- Responsible for accurate record keeping, tracking and processing of the documents related to IT

Requirement
- Minimum ITE / Diploma in IT or equivalent
- At least 2 year(s) of working experience in IT field
- User support experience is preferred
- Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
- Able to work under pressure and in a fast paced environment

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Desktop support: 1 year (preferred)



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