Desktop Support Engineer

2 days ago

Pasir Ris, Singapore ESP Global Services Full time

**Desktop Support Engineer - Singapore**

**Join Our Dynamic IT Support Team**
Are you ready to take your IT support career to the next level? As a **Desktop Support Engineer** at ESP Global Services in Singapore, you’ll play a vital role in delivering top-tier technical support, solving complex issues, and ensuring smooth operations for our clients. You’ll be the go-to expert for troubleshooting hardware, software, and connectivity problems, and you’ll have the chance to get hands-on with cutting-edge technologies while supporting exciting, project-based business needs.
**What You'll Do**:

- **Troubleshoot and Resolve**: Diagnose and resolve hardware, software, and connectivity issues with precision, all while adhering to security compliance and warranty standards.
- **Hands-On Support**: Get your hands dirty—install, troubleshoot, and repair desktops, laptops, printers, and other essential peripherals.
- **Smart Hands Support**: Assist with network hardware and other physical tasks, including routers, firewalls, switches, and more, following expert instructions to keep systems running smoothly.
- **Customer Service Excellence**: Respond to incidents and service requests, delivering fast, efficient solutions to ensure client satisfaction.
- **Deploy and Maintain**: Help with software and OS deployments (using MSCM, WDS, MDM tools) and ensure desktop devices are fully supported and regularly updated.

**What You'll Bring to ESP**:

- 2-5 years of IT field support experience, including troubleshooting hardware, software, and OS issues.
- Proven expertise in **desk-side support** and **PC break/fix** with basic Windows OS administration skills.
- Solid understanding of Microsoft desktop software and wireless networking.
- The ability to thrive under pressure and maintain composure in fast-paced environments.
- Strong English communication skills—additional languages a plus.
- **Physical readiness**: Able to lift or push 20-40 kg of equipment when necessary and stand or kneel for extended periods.

**What’s in it for You?**
- **Endless Learning & Development**: With access to extensive training resources, we’ll help you grow your career with customized learning journeys tailored to your aspirations.
- **Inclusive Culture**: We value diversity and inclusion and believe that every unique individual contributes to our success.
- **Competitive Salary & Benefits**: We offer a competitive salary, PTO, holidays, and access to Perk box discounts.

**Who We Are**:
ESP Global Services has been a trusted IT partner since 1992, providing customized 24/7 global IT support solutions to businesses worldwide. Our clients rely on us for seamless IT support in the most demanding industries, such as aviation. We’re fully ITIL-aligned, ISO-accredited, and dedicated to providing best-in-class IT service management.

Join a **global community of exceptional people**, driven by a shared vision to exceed expectations and deliver customer delight every time.

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