Customer Service Officer

5 days ago

Singapore SNAPHUNT PTE. LTD. Full time

**The Role**

Your Responsibilities will include:

- Ensuring high levels of customer satisfaction by delivering excellent service.
- Ascertaining customer's needs and recommending and displaying items that meet these.
- Managing the point-of-sale processes.
- Ensuring maintenance of inventory accuracy and receiving shipments.
- Staying up to date on products, market and trends.
- Maintaining outstanding store condition and visual merchandising standards.
- Driving the store's sales and service performance.
- Ensuring a seamless in-store customer experience and overseeing the order fulfillment processes for customers in store.
- Implementing corporate policies and initiatives at the store level.
- Working closely with buying and visual merchandising teams to ensure that the store is stocked with the right inventory and adheres to brands' visual merchandising requirements.
- Ensuring the implementation and development of CRM initiatives to develop a network of clientele for the store.
- Understanding the market needs and analyzing data to devise and implement processes that optimise retail operations.
- Identifying and streamlining retail processes to improve store productivity and enhance employee and client experience.
- Ensuring all projects and policies conform to brand and regulatory guidelines.
- Ensuring that the retail training and development strategies are deployed effectively.
- Coordinating with various internal stakeholders to achieve operational efficiency and brand consistency.

**Ideal Profile**

Skills Required:

- You have at least 1 year experience including solid experience in a similar role within Consumer.
- You are service-oriented with excellent interpersonal skills.
- You are resourceful, driven, and are able to multi-task and manage store operations effectively.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments

**What's on Offer?**
- Join a well known brand within Beauty & Cosmetics
- A role that offers a breadth of learning opportunities
- Work in a company with a solid track record of performance

**About us**

Introducing You Frances Wellness Company

As Singapore's favorite homegrown Beauty, Wellness and Medical Healthcare Company since 1977, Frances Wellness Company has always redefined the meaning of the art of delivering results and lifestyle in a space for the mind, body and spirit to find healing and serenity.

Now, more than 40 years later, Frances Wellness Company reinvents itself yet again, forging new biotechnology innovations in the areas of Beauty Aesthetics, Dermatology, Trichology and Medical Healthcare for Anti-ageing. From embracing the new-age biotechnology to revisiting traditional therapies, Frances Wellness Company captures the best of both worlds to deliver results to provide you rejuvenation from the inside out.

Welcome to your new all-round rejuvenation, healing and lifestyle clinic, the first of its kind in Singapore

**Ref: 9K47QCAR1Y

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