Salesforce Developer

**Purpose of the job**

As the Salesforce Developer, you will bring considerable technical, functional, and product expertise to deliver the best-in-class solutions to clients across the Collinson APAC region.

Your main responsibility will be to understand our customers’ business and technical requirements and implementing effective end-to-end solutions using Salesforce Cloud stack including Salesforce CRM, Salesforce Loyalty Management, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Experience Cloud, Tableau, Datorama and Mulesoft.

This role will operate within the Technology department and design, build, implement, and maintain loyalty technology products, managed services, integration pipelines, automation for our business and clients within Asia Pacific region. The role will span across loyalty verticals such as retail, financial services and hospitality.

**Key Responsibilities**
- Understand loyalty propositions, company products, and evaluate the solution needs of the business
- Understand, capture, and define requirements as technical specifications in the form of epics, user stories or high-level designs for addition to product backlogs and future development
- Translate technical specifications, designs and stories into development work packages and deliver the development/implementation on the appropriate platform
- Develop, test, and document all implementation work rigorously and accurately
- Deliver robust implementation and change management using establish dev ops tools such as Copado
- Provide hypercare and support on delivered client implementation
- Participate in IT tenders and develop prototypes or demo solutions appropriate for the requirements
- Provide technical advice across our solution offerings and specialisms
- Be a stakeholder for APAC region wide and global tech initiatives, participate in collaboration across divisions and provide guidance and direction to junior team members
- Work with Regional/Global team or offshore external development partners on platforms/solutions.
- Share current market technology expertise/knowledge and actionable local market insights with the team
- Continually improve knowledge and expertise on Salesforce solutions and related technology

**Knowledge, Skills and experience required**
- Must have recent experience designing and developing Salesforce Core, Salesforce Marketing Cloud or Salesforce Communities
- Must have recent experience designing and developing APIs and API integrations
- Must have recent experience working with APEX, lightning components, and Salesforce integrations
- 3+ years in a technology-driven development role using cloud, automation, integration, and implementation projects across the software delivery lifecycle
- A proven track of being involved in Salesforce projects from idea inception through to delivery
- Experience developing using Salesforce best-practice frameworks
- Experience working with global teams in an agile methodology
- Experience localising global solutions for the Indian or China market a plus
- Ability to turn ideas into solutions
- A proven track record of building relationships and creating change
- Experience onboarding and rolling out new platforms and technologies, as part of transformation initiatives, ideally one or more of the following: Cloud, Mobile App, Microservices
- Ability to visualise services and present them to other technical stakeholders
- Good client/customer facing communication skills

**Person Specification**
- Passionate about innovating in the marketing automation landscape and presenting ideas back to external clients and key stakeholders
- An entrepreneurial spirit
- Effective communicator across different lines of business functions
- Always challenging ambiguity
- With strong character and presence - capable of handling and challenging tough and demanding clients and stakeholders in a respectful and productive manor
- A creative, innovative person that likes getting stuck in and is keen to learn and grow
- Able to build strong relationships across the organisational structure
- Nimble, open-minded thinking, flexible on process but committed to impact
- Self-starter, able to work with mínimal supervision and oversight, able to overcome challenges independently
- Lifelong learner - always identifying areas of improvement and staying up to date with evolving technology and business landscape