Operations Performance Analyst

About the opportunity

This role should be filled by a highly driven, passionate and knowledgeable **Operations Performance Analyst.** Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role

**Responsibilities**:

- Identify and solve problems by analysing and deriving insights from large and complex sets of data
- Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
- Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
- Work with both internal and external partners to optimize overall operation through process development
- Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
- Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
- Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
- Responsible for providing optimal business solutions to achieve operational and financial goals
- Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
- Presenting analytical findings to senior stakeholders
- Be the point of contact between operations and BI to organise and streamline requests
- Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

What you need to be successful
- Bachelor’s Degree in Science/Technology/Engineering/Mathematics or any other relevant field of studies
- Minimum 1-3 years of working experience in operations, logistics or related industry
- Experience in data mining/analysis/reporting and enjoys working with large and complex sets of data
- Proactive and could lead projects independently
- Willing to question the status quo when needed
- Structured and target-oriented when working on projects and analysis
- Team player and could fit into the company culture
- Possess a strong problem-solving skills
- Experienced with Microsoft Excel and SQL
- Knowledge of Google data studio, Google Colab and Tableau is a plus
- Applicants with mínimal work experience but outstanding academic or co-curricular record are welcome to apply

Who we are

“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

What's in it for you
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.