Cluster Manager

2 weeks ago

Singapore Flintex Consulting Pte Ltd Full time

**Retail manager**

**Job purpose**

Ensure that the assigned retail stores are efficiently operated to maximize sales and profitability, Lead and manage teams to drive growth of brands under your portfolio

**Sales**
- To be responsible for Sales and Profitability of brands assigned
- Implement action plans required to achieve targets

HR, Staff management and training
- Responsible for recruiting and developing frontline staff
- Training and ensuring staff are equipped with the knowledge and skills required
- Review and address retail staff performance issues in a timely and effective manner
- Ensure staff compliance with company SOPs
- Work closely with store in-charge and sales assistant to resolve internal and customer conflicts
- Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

**Marketing**
- Work with brand manager on promotional calendar and contribute ideas based on business needs
- Participate and feedback on the effectiveness of store activities and brand events

Production/Store/Warehouse
- Monthly reporting on gelato production to be cost efficient and avoid stock loss
- Ensure all equipment are in good condition and advise if any maintenance has to be performed
- Ensure stock level in stores is sufficient to perform good sales
- Control replenishment and delivery schedule
- Ensure stores are following the brand guidelines
- Ensure stores are well merchandised
- Ensure stores and warehouse are in tip-top condition

**Inventory control**
- Ensure stock control policies are followed diligently to control stock loss
- Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance
- Work closely with brand manager to manage stock position
- Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand
- Ensure FIFO on stock in warehouse and in stores

Customer Service
- Provide support and training to staff in handling customer complaints
- Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Others
- To undertake other/ ad-hoc projects as assigned

Cluster Manager - Global Distributor of Luxury and Lifestyle Brands

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