Client Service Representative

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

**Role/ Department**:
Serves as the primary contact for investment management firms or client investment managers. Performs operations, technical or administration work often in support of professional roles. Requires technical or other specific training or equivalent experience. Performs tasks and duties according to established procedures. Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data

Completes work with a limited degree of supervision. Likely to act as an informal resource for colleague with less experience

**The key responsibilities of the role include**:

- Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
- Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
- May act as an informal resource for team members with less experience.
- Acts as the primary contact for investment management firms on day to day operational needs relating to clients' accounts held at the Bank. Service all partners, investment managers and clients daily with the flexibility and commitment necessary to meet expectations/requirements and respond appropriately to any situation.
- Communicate issues and recommend solutions directly to investment managers, clients, and partners. Work efficiently to resolve client/IM issues. Initiate client/IM communication to add value to the relationship where applicable/possible.
- Monitors overall account status. Assesses impact of certain transactions on total account relationship.
- Responsible for follow-up on cash management or overdraft issues. Determines appropriate action to take and follow-up with internal and external parties as appropriate.
- Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.
- Stays abreast of changes in the various securities markets, as well as new or existing NT products or services.
- Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures.
- Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.
- Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.

**Skills/ Qualifications**:

- Requires a broad understanding of the job and applies skills and knowledge in a range of processes, procedures and systems or requires deep skills in a single area
- Understands how the team integrates with others to accomplish team objectives
- Explains detailed and/or complicated information within the team
- Strong communication skills - verbal and written.
- Has transferable skills and tech savvy (e.g Excel, Macro )
- Keen on research (e.g. markets, products)
- High adaptability to changes and has experience working effectively within a global organization/environment
- Degree within Finance or Business or diploma holders with relevant experience
- Knowledge in general custody and middle office, securities business
- Fund Accounting experience is a plus

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**:
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Additional Information