Community Lead

JLL supports the Whole You, personally and professionally.
Community Lead - Facilities Operations
Work Dynamics - Integrated Facilities Management
Role Summary
The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.
Duties & responsibilities
Vendor & Team Oversight
Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.
Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.
Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.
**Lead by example**: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.
Client Engagement & Relationship Management
Create a fun and impactful client engagement strategy
Engage with all guests, employees and key stakeholders
Embed in the FM team a culture of empowerment, engagement and fulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services
Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.
Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.
Communication
Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Liaison with JLL team and client on soft service delivery
Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters and other communication channels.
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Event Management
Formulate a monthly calendar of events and implementation plan
Build and maintain Standard Operating Procedures
Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Providing outstanding customer service and organize memorable events that exceeds client expectations
Propose ideas to improve event and service quality
Develop an event planning process that is simple to adopt and implement
Assist in the coordination of event orders with client, team and vendors
Develop and manage the vendor network
Experience
More than 5 years’ event management or front of house experience in the hospitality or real estate industry
Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
MS Office proficiency
Task Skills
Project management.
Planning and organizing.
Strong social media literacy
Customer relationship management
Personal Skills
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Confident, friendly & engaging
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Cultural & Behavioral Fit
Embodies professionalism, discretion, and a proactive service mindset.
Thrives in a dynamic, fast-paced environment with high expectations for delivery.
Exhibits a client-first approach rooted in their values of excellence, collaboration, and accountability.
Clear and confident communication, both written and verbal
Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and inv