Service Ops Engineer

5 days ago

Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training
- Assist in investigation of user reported issues
- Develop mitigating and/or preventive solutions
- Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
- Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
- Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.
- Liaise closely with business users and build good rapport.
- Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
- Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
- Provide periodic updates and reports to internal and user management

**Requirements**:

- Min diploma / degree in IT or related discipline
- At least 4 years of hands-on experience in software development and maintenance support
- Experience in.NET/SharePoint/MS Dynamics development is advantageous.
- Possesses an excellent understanding of business requirements and IT strategies
- Possess strong MS platform knowledge and skills.
- Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
- Good problem solving and analytical skills to resolve technical problems
- Good communication skills and a team player to work in a dynamic and high performing environment.
- Microsoft Professional Certifications (.Net/SharePoint/Dynamics) will be beneficial
- ITIL v3/v4 certification and strong service-oriented experience / background preferred
- Strong Knowledge and understanding of IT industry environment and business needs

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