Executive, Agency Business Solutions
1 week ago
Bring your career aspirations to life with AIA
Provide support to Agency Force on iMO Solutions
AIA interactive Mobile Office (iMO) framework, is designed to achieve the goal of ease of doing business, for our customers and sales representatives. iMO solutions allow sales representatives to run the business effectively and at their convenience.
Understand and clarify on feedbacks received from iMO users.
- Liaise with internal departments to diagnose and determine the severity of the issues.
- Submit of issues into incident management platform (foot print) and propose solution where possible.
- Raise a ticket to technology helpdesk, if the issue need to be follow up by the technology team.
- Follow up with technology team to obtain updates, and to ensure issues get resolved.
- Consolidate new enhancements, fixes and changes to iMO systems for preparation of drafting memo.
- Update of reference materials including user’s guide and FAQs.
- Constant review of iMO systems, proposed changes to improve, and to housekeep contents and features in iMO.
- Assist in iMO’s training and promotional activity to increase the number of iMO users.
- Perform other responsibilities and duties periodically assigned.Job Requirements:
- Diploma in business/finance/technology or relevant.
- Minimum 2 years of experience, preferably in helpdesk or technical support role.
- Active listener and able to articulate technical know-how to the audience.
- Customer-oriented and able to communicate well with all levels.
- Experience in insurance industry will be an added advantage.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._
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