Analyst, Agency Business Solutions

3 days ago


Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with _
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

About the Role

Provide support to Agency Force on iMO Solutions

Roles and Responsibilities:

- Liaise with internal departments to diagnose and determine the severity of the issues.
- Submit issues into an incident management platform and propose solutions where possible.
- Raise a ticket to Technology Helpdesk, if the issue needs to be follow up by the Technology team.
- Follow up with Technology team to obtain updates, perform UAT when required and ensure issues get resolved.
- Review and consolidate new enhancements, features, fixes and changes to the iMO modules for improvements.
- Update reference materials including user’s guide, EDM and FAQs.
- Shift rotation
- Perform other responsibilities and duties periodically assigned.

Job Requirements:

- Diploma in business/finance/technology or relevant.
- Minimum 2 years of experience, preferably in helpdesk or technical support role.
- Active listener and able to articulate technical know-how to the audience.
- Customer-oriented and able to communicate well with all levels.
- Experience in insurance industry will be an added advantage.

LI-AK1
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


  • IT Business Analyst

    5 days ago


    Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

    **5 years as a Business Analyst (BA) in a Bank** there will a BA test to get shortlisted for Interview Good understanding - Understanding of multi-asset class products e.g., Fixed Income, Interest Rate Swaps, Equity Derivatives, FX, FX Derivatives, etc. 1. Part of a scrum team handling Treasury & Markets Projects/Enhancements 2. Facilitate requirements...

  • Business Analyst

    2 weeks ago


    Singapore Novel Sunkris Business Solutions Pte Ltd Full time

    **Job Purpose**: IPB Singapore is seeking a Business Analyst with eSignature SaaS platform knowledge such as DocuSign combined with SharePoint Online solutions experience to join us in our Digital Initiatives Team. The Business Analyst analyzes business processes and applicable automated systems and analyses As-Is systems and provide To-Be solutions. This...


  • Singapore Hitachi Solutions Full time

    A leading IT consulting firm in Singapore is seeking a Business Analyst to implement healthcare management solutions. The role involves collaborating with clinical and technical teams, managing application configurations, and translating business needs into effective solutions. Candidates should have at least two years of experience and strong understanding...


  • Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

    **Required - **Business Analyst (Banking Domain) **Location - Singapore** **Experience **- 6+ years **JD / Technical Competencies: - SQL report writing experience with deep data model knowledge and able to develop complex queries across multiple tables. - Bachelor’s degree or the equivalent combination of education and experience is required....


  • Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **Job Description**: We are looking for a passionate and analytical Principal Business Analyst to join our growing AI Products & Solutions team at Mediacorp. In this role, you will play a pivotal role in bridging the gap between business needs and cutting-edge AI technology. You will partner with cross-functional teams including engineering, AI science, and...


  • Singapore TANGSPAC CONSULTING PTE LTD Full time

    **Position: Business Solution Analyst**: - **Employment Type: 1-year Agency Contract (Highly Renewable)**: - **Location: MBFC The Business Solution Analyst acts as the key member of the squad, within Wealth Journeys Hive of Group Wealth Management, supporting the squad members with stories refinement and business solution development & helps to roll out...


  • Singapore Percept Solutions Pte. Ltd. Full time

    A leading tech solutions provider in Singapore is seeking an AI Business Analyst to bridge business, design, and technology. The role involves translating business needs into AI-driven solutions, partnering with stakeholders, and developing automation workflows. Candidates should have extensive experience in business analysis, UI/UX design, and strong skills...


  • Singapore Assurity Trusted Solutions Full time

    Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...


  • Singapore Digital Business People Full time

    **Business Solutions Analyst - Asia Pacific, Singapore** **Company Overview** A world leader in innovative, casual footwear Company**.**, is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over...

  • Business Analyst

    2 weeks ago


    Singapore Digital Biz Solutions Full time

    About the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary: We are looking for an experienced IT System/Business Analyst to join our team for an...