
Cash Management Ops Customer Service
5 days ago
Posted by
- Faith Kenton- Recruitment Consultant Leading bank in Asia looking to hire for their operations division, providing transactional customer services for their business.
**Responsibilities**:
- Maintains confidentiality of the Bank’s customers and data.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
- Uses technology and system tools as directed and within established guidelines.
- Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
- Keeps abreast with current issues in the banking environment and competitors’ innovations.
**Job Requirements**
- Degree/ Diploma in any discipline.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- **Work hours**: 5 days work week, may include a Sat, depending on schedule.
- **Work timings**: Either 8am to 5pm OR 10am to 8pm
- ABOUT COMPANY
- Tangspac Consulting
- Singapore
HR & Recruitment
Tangspac Consulting provides resourcing solutions to early-stage startups, fintechs, enterprise technology companies, financial institutions, and gove...
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