Asean Csa Lead

12 hours ago

Singapore Microsoft Full time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

**Responsibilities**:

- Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
- Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
- Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
- Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
- Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
- Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
- Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
- Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.
- You will focus on Azure Data & AI within the Customer Success Org

**Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 6+ years experience working in a customer-facing role (e.g., internal and/or external)
- 6+ years experience leading technical projects, teams, or functions
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

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